988 Shift Supervisor Bilingual Spanish (Olympic Suicide Prevention Center)

This role is fully remote. Schedule will vary with multiple shifts available. The pay for this position is $30.00 per hour with a $3.00 overnight differential.

About Didi Hirsch

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to nearly 200,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. 

As an organization, we value equity, diversity, and inclusion. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible. We intentionally recruit and retain a workforce that is reflective of the communities we serve and strive to cultivate a sense of belonging for them. We embrace employees and candidates from all backgrounds who want to help make this vision a reality. 

Summary

Responsible for oversight and support of Spanish Bilingual Chat and Text counselors for the Suicide Prevention Center’s Spanish Crisis Chat and Text Services to ensure compliance with program standards, contracts, policies, procedures and guidelines.

Primary Duties

• Manages and supports Spanish chat and text flow on the Crisis Line.
• Ensures the Spanish Bilingual Chat and Text counselors follow program standards, contracts, policies, procedures and guidelines.
• Listens and monitors Spanish Bilingual Chat and Text Counselor’s chats and texts.
• Researches and locates appropriate resources as applicable to assist Spanish Bilingual Chat and Text Counselors, while they are actively on a chat or text.
• Make determinations regarding possible mandated reports and emergency interventions, with the support/consultation from the On-Call Supervisor.
• Initiates debriefing sessions as needed with Spanish Bilingual Chat and Text Counselor(s) after completing a chat or text.
• Identifies Spanish Bilingual Chat and Text counselor training needs and provides individual support.
• Provides input and feedback for performance evaluations for Spanish Bilingual Chat and Text Counselors
• Provides input and feedback for evaluations of Spanish bilingual crisis chat and text counselors.
• Attends routinely scheduled meetings as requested or required for the Suicide Prevention Center and/or Didi Hirsch.
• Participates in SPC training activities.
• Takes Spanish chats and texts, during high volume times, as needed to support program needs
• Participates in Spanish bilingual media events and interviews as requested.
• Participates in Spanish outreach events including community presentations and resource tables.

Position Requirements

• Must be fluent in Reading, Writing, and Speaking both English and Spanish.
• Possess a high school Diploma or equivalent.
• Be 18 years of age or older.
• Have high speed internet with an active Ethernet connection, and a quiet/confidential workspace
• Able to efficiently use the personal computer to include Microsoft Office Suite and crisis line software.

Our Vision

A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.

Our Mission

Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.

Core Values

Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care.Diversity & Inclusion: We value diversity of background, experience, and ideas, committing to a workforce representative of the communities we serve. We celebrate differences and prioritize creating a sense of belonging.Equity: We are dedicated to maintaining equitable practices in our healthcare delivery and workplace culture, and we work to dismantle disparities and discrimination within both systems of care and society.Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients.Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care, including stigma, systemic racism, and parity across payers, with the goal of access to high quality, integrated healthcare for all.Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support.