4 banking center manager ii Jobs in englewood, co
Zynex Medical is Hiring a Call Center Manager Near Englewood, CO
Level
Management
Job Location
Corporate HeadQuarters - Englewood, CO
Salary Range
$55,000.00 - $85,000.00 Salary
Description
A Call Center Manager oversees the call center staff that makes inbound and outbound calls to our patients and manages the daily workload to ensure required service volume and quality levels are attained. This role will train and coach staff in standard policies, procedures, and best practices.
In this role, you represent the Zynex brand. This means you are responsible for providing a world-class experience to all "customers" in every interaction, every time. Every decision made must align to our mission, vision, and strategy. Every communication sent (through email, mail, or by phone) is to be professional, simple, and aligned. Every problem or bottleneck is to be resolved with an efficient solution that is consistent with our strategy.
Competencies & Skills Needed:
- Adaptability - Deals with change and ambiguity well; adjusts and alters behavior when change occurs so priorities are still met.
- Self-Initiative - Ability to set their own priorities related to the organization's goals without direction from others.
- Listening - Accurately understand opinions and feelings of other people and can translate this into training, or customer service solutions.
- Resourcefulness - Finds ways around obstacles or lack of resources; addresses potential problems and obstacles with a high degree of professionalism and in a way that aligns with the company's strategy.
- Internal Drive & Urgency -Demonstrates a strong desire to achieve and be proactive.
- Customer-Focus - Is highly aware of the needs of customers and consistently provides high quality service and communication; is quick to respond to customers (Reps, Training, Management) needs; goes beyond the initial thinking and remains flexible to meet customer needs; maintains strong and loyal customer relationships.
- Building rapport and closing skills
- Brand knowledge of all Zynex products
- Superior written and verbal communication skills
- Proven critical thinking, decision making, and time management skills
- Proficient use of office computers and strong typing skills
- Excellent organizational and analytical skills
- Compassion for our patients
New Hire/Transfer On-Boarding & Staff Training
- Provide a seamless on-boarding experience from New Hire Orientation (NHO) into your department, including a structured on-boarding and training plan. Regularly monitor your team's training needs to coordinate and deliver timely training.
- Develop and implement efficient systems, properly written forms, clear policies, effective processes, and outline procedures to ensure an excellent patient experience.
- Model aligned leadership behavior, always communicating with utmost professionalism, and following all company policies/process without exception.
- Observe, document, and report all occurrences of employees when there is non-compliance with company policy, process, or following appropriate chain of command.
- Be present/visible in the home office a minimum of 40 hours per week (5 days/week (M-F), 8 hours/day). Exceptions to this need prior approval from your direct Manager.
- Oversee and manage Call Center team by orienting, training, coaching, and monitoring team progress; communicating job expectations to employees; reviewing job performance and productivity; planning and reviewing compensation actions; and enforcing policies and procedures.
- Interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient.
- Review accounts/files periodically to ensure that employees are making progress on their workload, working files completely, and following company processes as they are outlined.
- Report to Director any trends in Orders, Conversions, Collections, Processes, or Employee Morale as this impacts the entire Department.
- Provide professional feedback to other Managers regarding team members' performance in the areas assessed (Knowledge, Reliability, Initiative, Innovation, and Collaboration)
- Regularly identify new improvement opportunities.
- Identify and resolve problems and inconsistencies in any process, policy as well as issues with Call Center trends (including HIPAA compliance, policy, and process adherence, etc).
- Monitor volume indicators to ensure adequate staffing.
- Other duties as assigned.
- Genuine interest in helping people.
- Reliability regarding attendance M-F and arriving to work on-time.
- Ability to perform with high degree of independent judgment, discretion, and confidentiality; make complex decisions within short amount of time.
- Superior phone communication skills with providers, carriers, patients, and trainees.
- Ability to relay confidence and compassion over the phone.
- Strong attention to detail and good typing skills.
- Ability to multitask.
- Background in customer service, patient care, healthcare, and/or sales.
- No written disciplinary action on file for the preceding 12 months (for internal candidates)
- Previous leadership/management experience
- Experience with Durable Medical Equipment (DME) devices (i.e., TENS, E-STIM).
- Experience in Customer Service.
- Familiar with health insurance billing processes and HIPAA.
- Bilingual candidates encouraged to apply.
- Associate degree or higher preferred.
- Fast-paced, professional office environment.
- Proficient use of office equipment including computers, copiers, fax machines and telephones.
- Proficiency with office computers and Microsoft Office software.
- Ability to communicate effectively via spoken, written and electronic means.
- Ability to stand or sit for extended periods of time.
- Competitive base pay (starting at $55,000/year).
- Health, dental, & vision insurance.
- 401k with company contribution.
- 8 paid holidays
- PTO Prime program.
- Free and/or subsidized breakfast and lunch.
- Health & wellness bonus up to $50/month.
- Up to $75/month reimbursement for community volunteer hours.
- Employee product discounts.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
In order to be considered for this position, applications must be submitted by 04/04/2024.
To view and apply for all available positions at Zynex, kindly visit our careers page at www.zynex.com/careers.
Zynex Medical remains vigilant against fraudulent schemes, including the use of deceptive tactics like text messages and forged letters, which falsely promise job interviews and/or offers of employment under our company's banner. To clarify further:
- We are actively hiring for various positions and will never ask for payment for job placements.
- Job openings are solely advertised on trusted platforms like Indeed.com, LinkedIn.com , and Zynex.com.
- Be cautious of job interview invites from locations other than our corporate office at 9655 Maroon Circle, Englewood, CO 80112 .
- Requests for information, interview scheduling, and job offer letters are validated exclusively if they originate from a sender's domain identified as zynex.com .
- Report any recruitment approaches not linked to our official advertisements to law enforcement promptly.
Job Summary
Full Time
$85k-118k (estimate)
05/07/2024
05/20/2024
zynex.com
ENGLEWOOD, CO
500 - 1,000
1996
THOMAS SANDGAARD
$50M - $200M
Durable Manufacturing
Related Companies
About Zynex Medical
Zynex, Inc. founded in 1996, engineers, manufactures and markets neuro-diagnostics, stroke rehabilitation, pain management and cardiac monitoring devices within three subsidiaries. Zynex Medical is a provider of electrotherapy products for home use. Zynex Monitoring Solutions develops products for cardiac monitoring for use in hospitals. Zynex NeuroDiagnostics develops devices for EMG and EEG diagnostic applications within neurology disciplines. Zynex Medical's product line is fully developed, FDA/CE cleared, commercially sold, and has been developed to uphold the Company's mission of improvin ...
g the quality of life for patients suffering from impaired mobility due to stroke, spinal cord injury, or debilitating and chronic pain. Zynex Monitoring Solutions and Zynex NeuroDiagnostics are currently both in the development stages without any significant revenues.
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The following is the career advancement route for Call Center Manager positions, which can be used as a reference in future career path planning. As a Call Center Manager, it can be promoted into senior positions as a Contact Center Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Manager. You can explore the career advancement for a Call Center Manager below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Manager job description and responsibilities
Due to their managerial position, Call Center Managers complete many tasks contributing to their supervisory role.
04/18/2022: Santa Ana, CA
Call center managers will be directly responsible for hiring, training and motivating call center representatives.
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Motivating and guiding team members on navigating difficult customer calls.
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Call center managers hire, train, prepare, and motivate their staff members to provide excellent service to customers.
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They develop objectives for a call center’s day-to-day operations and analyze call center statistics (like sales rates and customer service metrics) to ensure that these objectives are met.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Manager jobs
Some call center managers can also work toward sales and team leadership certifications.
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Educational requirements to become a call center manager vary by employer.
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Any call center manager will receive on-the-job training.
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Be a social leader to foster optimism and promote culture change.
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Focus on agent engagement and retention.
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Step 3: View the best colleges and universities for Call Center Manager.
