Responsible for the daily operations and management of restaurant, including the selection, development and performance management of salaried managers and hourly staff. Oversee the planning, organizing, training and leadership necessary to achieve established goals and objectives in sales, costs, profitability, employee retention, guest satisfaction, service standards and food & beverage quality, and overall restaurant cleanliness and sanitation. Work closely and collaboratively with Director of Restaurant Operations to ensure restaurant is operated at the highest standard.

ESSENTIAL FUNCTIONS:

Management

• Create a positive and productive working environment that supports fun balanced with pride and performance
• Set and follow up manager goals and areas of ownership
• Maintain regular and consistent communication with management team to ensure smooth operations per company standards
• Set and maintain all restaurant standards. Maintain professional restaurant image including overall cleanliness as well as proper uniform and appearance standards.
• Hold management and staff accountable for performance
• MBWA Manages By Walking Around
• Available at all times on the floor for guests and staff. Touch every plate, touch every person.
• Oversee hiring, supervision, discipline, documentation and termination of employees
• Training, coaching and development of management and hourly staff by providing ongoing feedback, establishing performance expectations and overseeing performance reviews
• Coordinate and communicate regularly with Training Department to review and ensure that trainees and existing staff are receiving the appropriate training for their continued growth and development within established service standards.
• Develop restaurant staffing plan and maintain appropriate staffing levels (manpower plan)
• Maintain an open door policy
• Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair, and consistent corrective action for violation of company policies, rules and procedures as outlined in the Employee Handbook

Guest Satisfaction

• Build relationships and Make Guests
• Ensure positive guest service in all areas. Respond timely to all inquiries and/or complaints, taking appropriate action to resolve any guest issues.
• Create and maintain an environment that exists to make guests feel welcome and appreciated through attentive, friendly and courteous service

Operations

• Ensure proper safety and security measures are in place to protect employees, guests and company assets. Complete proper documentation should an employee or guest incident occur.
• Uphold food safety, food handling and sanitation requirements to ensure the health and safety of guests and employees
• Collaborate with Director of Restaurant Operations to ensure all operational standards, policies and procedures are being followed.

Financial / Administrative

• P&L statement understand the function of and the ability to reconcile
• Reconciliation of P&L statements with Director of Restaurant Operations
• Manages all elements of financial statements including labor, food cost, COGs, etc.
• Control prime costs while influencing operating costs
• Utilize labor effectively within budget while ensuring quality standards
• Prepare and regularly review restaurant goals, budgets and period forecasting
• Responsible for ensuring that all financial and personnel/payroll related administrative duties are completed accurately, timely, and in accordance with company standards
• Oversee and adhere to cash handling and reconciliation procedures in accordance with company policy and procedures

General

• Maintain company focus and vision
• Thorough knowledge of all products (menu, wine, spirits, daily specials, promotions, etc.)
• Maintain regular communication with ownership, Director of restaurant Operations, corporate office departments and other GMs/Chefs. Actively prepare for and participate in meetings with managers, restaurant staff, ownership and corporate staff.
• Consult with and work closely with Human Resources Director in HR related matters
• Attend appropriate and designated meetings
• Lead by example recognizing that he/she serves as a role model for entire staff
• Perform related work and other duties and special projects as needed

REQUIREMENTS:

• High school diploma. Some college and/or college degree preferred.
• Minimum of 7-10 years of experience in a progressive management role, preferably in a high-volume and/or fine dining restaurant
• ServSafe certification required (can be received in-house)
• Ability to read and write in English with excellent verbal, interpersonal and communication skills
• Strong organizational, multi-tasking, time management, follow-up and analytical skills with solid attention to detail and accuracy
• Proficiency in Microsoft Office programs, especially Excel
• Ability to learn industry specific accounting software
• Internet skills including use of e-mails (Microsoft Outlook) and information gathering
• Ability to work in a team-oriented, fast-paced environment with a customer service orientation
• Strong managerial skills and able to successfully prioritize and manage multiple responsibilities
• Must maintain a strong professional presence and present a well-groomed appearance
• Ability to manage confidential business, customer and employee information with tact and discretion
• Must be able to respond calmly and make rational decisions when handling business related issues in a fast paced environment
• Work is performed in a restaurant with varied temperatures. Must be able to sit or stand for extended periods of time, bend, stoop, reach, crouch, kneel, lift, push and pull. May occasionally lift, push, pull or move items weighing up to 50 pounds.
• Manual dexterity is essential. Must possess finger dexterity to use restaurant and office equipment adeptly
• Must be able to dependably work a minimum of 50 hours per week; able to work a varied and flexible schedule as necessary including nights, weekends and holidays, to manage and operate the restaurant effectively
• Maintain presence in the community through professional societies and/or board involvement
• Must adhere to the established appearance, hygiene, and dress code guidelines
• Ability to adhere to and comply with all rules and regulations of the company

General Comments: This description is intended to describe the essential job functions and their requirements. It is not an exhaustive list of all duties, responsibilities, and/or requirements of the position. Other functions may be assigned and management retains the right to add to or revise this job description at any time, with or without prior notice. Employment is at-will and this job description does not imply an employment contract.

We are an Equal Opportunity Employer and Drug-free Workplace. Dickie Brennan & Company participates in E-Verify, a federal program verifying each employees right to work in the Unites States.

by Jobble