Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world.
Our broad offering of diagnostic tests and Licensed Technology solutions, made available thanks to ongoing investments in research, positions us as the player with the widest range of specialty solutions in the sector and identifies us as the "Diagnostics Specialist."
Why Join Diasorin?
Impactful Work: When you join Diasorin, you become part of a team that's dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world.
Global Reach & Innovation: Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry.
Diverse and Inclusive Culture: We believe in the strength of diversity, and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive, collaborative environment where everyone can thrive.
Join Our Team: If you're passionate about innovation, diversity, and making a positive impact on healthcare, Diasorin is the place for you. We're looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward.
Are you ready to be part of a dynamic team that's shaping the future of diagnostics? Join Diasorin and become a catalyst for change in the world of healthcare. Apply today and be a part of our exciting journey toward a healthier, more connected world. Together, we can make an impact!
Job Scope
Provide support to Field Applications department, Regional Manager and team with responsibilities and instruction. Provide mentoring, leadership and technical expertise and support to Field Applications department and all colleagues. Perform customer training and education on existing and new products and instrumentation. Provide instrumentation, biochemistry and assay application expertise to external and internal customers. Support customer assay and analyzer validation studies (per US laboratory regulatory guidelines and requirements). Provide customer support including technical troubleshooting of instrumentation, biochemistry, quality control, project management, workflow, PC applications and network interfacing of instrumentation to customer LIS systems.
Key Duties and Responsibilities
Provide training and educational support to internal and external customers with regard to assay and instrument operation, instrument maintenance, instrument calibration, and troubleshooting.
Assist customer with implementation of DiaSorin systems into their work environment. Activities may include correlation studies, correlation reports, assistance with LIS interface issues and questions, and recommendations for how to efficiently process the laboratories sample workload.
Assist internal and external customers in product investigation/complaints, to ensure customer satisfaction, regulatory compliance, and problem resolution.
Provide assistance to Sales and Marketing through training, defining customer requirements, determining instrument platform to meet the customer requirements, and customizing workflows.
Provide operator training for internal and external customers on DiaSorin’s instrument platforms and assay product lines.
Communicate results of customer visits to DiaSorin personnel involved with a particular account
Provide support to Field Applications' responsibilities.
Participate in trade shows, webinars, educational opportunities, and other similar activities where Field Applications personnel involvement is required.
Understand and utilize documentation protocols and accurately and legibly complete all documentation consistent with cGMP and other quality and regulatory requirements.
Understand the appropriate Universal Operating Procedures (UOPs) pertaining to the work to be performed.
Review, understand, and accurately complete in a timely fashion all documentation pertaining to the work to be performed, such as procedures, forms, and worksheets.
Route, handle and/or store completed documentation appropriate for the work completed.
Follow DiaSorin established compliance procedures designed to ensure that all regulatory requirements are met; activities may include audits, documentation, and the understanding of the requirements of agencies such as OSHA, EPA, NRC, and FDA.
Apply understanding of NCCLS, CAP and CLIA requirements related to customer needs.
Assist Management in gathering, monitoring and preparation of statistical information and other data utilized to support tracking, continuous improvement and objectives of the department.
Perform work in a safe manner consistent with DiaSorin’s health, safety and environmental policies and assume responsibility for personal safety and that of co-workers to result in a safe work environment for all employees and the protection of the environment and the community at large.
Follow DiaSorin’s established procedures for the safe handling and disposal of hazardous, radioactive and infectious material.
Participate in DiaSorin’s safety training programs and demonstrate competency in the use of Material Safety Data Sheets, chemical labeling, corporate emergency response procedures, and DiaSorin’s Health, Safety, and Environmental policies.
Other Duties and Responsibilities
Develop instrument applications on existing and new instruments as identified by Marketing
Provide training and support infrastructure for new systems
Develop training materials as required.
Perform service instrumentation as needed
Assist sales/marketing in providing assay and instrument demonstrations to customers
Other duties may be assigned based on department or company business needs
Education, Experience, and Qualifications
Bachelors degree in Life Sciences (i.e. Biology, Biochemistry, Chemistry), MLT/MT (ASCP, CLS or NCA) or equivalent; Masters and/or PhD preferred
3-5 years in a clinical lab setting or Medical Device/Diagnostics/Pharmaceutical industry
0-2 years as a Field Applications Specialist and/or equivalent industry experience
Certifications Preferred: MT (ASCP), CLS or NA, Project Management, Lean Six Sigma, Quality Control, LIS/Interfacing
Knowledge and skill in maintaining, validating, servicing, and troubleshooting analytical or medical diagnostic instrumentation
Understanding of regulatory requirements relating to customer laboratory needs (i.e. CAP, CLIA, COLA)
Understanding of good laboratory practices (GLPs)and techniques
Basic understanding of laboratory information systems (LIS)
Ability to Demonstrate and explain correct operation and maintenance of equipment/instrumentation
Do corrective action and troubleshooting with reference to manufacturers' manuals
Learn new software applications with minimal instruction
Obtain address information, obtain travel itinerary, and travel to customer sites
Work independently
Read, analyze, and interpret general business periodicals, professional journals, technical procedures, and/or governmental regulations
Write reports, business correspondence, and procedure manuals.
Effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Work with mathematical concepts such as probability and statistics, especially in the areas of epidemiological and population statistics such as sensitivity, specificity, positive predictive values, etc.
Apply concepts such as fractions, percentages, ratios, and proportions to practical situations
Define problems, collect data, establish facts, and draw valid conclusions
Interpret extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Manage client expectations; anticipate client requirements
Support and contribute to DiaSorin Inc and the Commercial organizational revenue, process improvements and other goals
Knowledge and understanding of medical terminology, anatomy, physiology, immunology, and immunoassay techniques
Knowledge of FDA Quality System Regulations
Thorough understanding of microbiology, immunology and testing for infectious disease
Established presentation and training skills preferred
Excellent written and verbal communication skills
Strong interpersonal skills with an outgoing personality
Self-motivated with a professional and engaged demeanor
Organized with attention to detail
Computer literate with Microsoft Word, PowerPoint, Excel, Google / Gmail platform
Working Conditions, Physical Demands, Travel, etc.
Travel: 70-80%
Exposure to biohazards and chemicals; Personal Protective Equipment (PPE) required
What we offer
Receive a competitive salary and benefits package as you grow your career at DiaSorin. Join our team and discover how your work can impact the lives of people all over the world.
Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and Canada and to complete the required employment eligibility verification document form upon hire.
Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities. If you are a US or Canada candidate and require assistance or accommodation during the application process, please contact the North America Talent Acquisition Team at hrtalent@diasorin.com or 1-800-328-1482 to request an accommodation.
The above job description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Diasorin reserves the right to modify or amend this job posting as needed to comply with local laws and regulations.
Please note that offers of employment at Diasorin may be contingent upon successful completion of a pre-employment background check and drug screen, subject to applicable laws and regulations.
This position is not eligible for partnership with a third-party search firm vendor without expressed, written consent from the Diasorin Human Resources Department.