1 VIP AMBASSADOR Job in Dubuque, IA

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VIP AMBASSADOR

Diamond Jo Dubuque

Dubuque, IA | Full Time

$27k-35k (estimate)

1 Month Ago

VIP AMBASSADOR

Diamond Jo Dubuque Dubuque, IA

$27k-35k (estimate)

Full Time 1 Month Ago

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Diamond Jo Dubuque is Hiring a VIP AMBASSADOR Near Dubuque, IA

Position Description:
Through direct contact, direct mail, telemarketing, and written correspondence, encourage VIP customer retention and loyalty. Recruit new memberships for B Connected, increase rated play, and attend to VIP guests’ needs. Circulate on the casino floor assisting guests with questions and requests. Work at the B Connected counter assisting club reps.

Work and perform duties of a B connected representative including gift shop and box office responsibilities.
Circulate on the floor and assist VIP customers with requests and questions.
Identify un-hosted VIP customers on the casino floor via Salesforce and cultivate relationships.
Identify high value unrated play on the casino floor and encourage the guests to sign up for B Connected.
Assist with the B Connected VIP lounge.
Provide excellent customer service and promote B Connected benefits and events.
Assist with casino promotions including player events, slot tournaments, live entertainment, drawings, etc.
Assist casino hosts and executive casino hosts with player development efforts and events.
Recruit new customers and enhance current customer relationships through various methods such as direct mail, telemarketing, and written correspondence.

Position Requirements:

Must be at least 21 years of age
High school diploma or GED
One to two years experience in customer service
Must have excellent oral and written skills and exceptional customer service and interpersonal skills.
Must be flexible in work schedule
Proficiency in word processing, spreadsheets, database, presentation, e-mail, and player tracking systems.
Must be able to obtain/maintain any necessary certifications and/or licenses.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.