MISSION STATEMENT:

Our Mission is to improve the well-being of those we serve with a commitment to excellence: every patient, every encounter, every time.

VISION:

Our Vision is to create a world-class health system to advance medicine and increase access for the communities we serve by empowering caregivers to heal through compassion, knowledge, innovation, integrated care and excellence.

POSITION SUMMARY:

The Medical Office Specialist is a key member of the Physician Practice and provides clinical/administrative expertise to ensure all patients receive high quality customer service, efficient care and answers to their administrative questions regarding the office.

POSITION EDUCATION/ QUALIFICATIONS :

• High School/GED preferred
• Bilingual – English/Spanish preferred

JOB KNOWLEDGE/EXPERIENCE :

• • Minimum of one ( 1 ) years receptionist/front desk experience required
  • Previous experience in a high traffic medical office setting or MD office is preferred
  • Previous experience in a surgical practice preferred
  • Good working knowledge of personal computers and EMR/Practice management software
  • Excellent customer service skills required
  • Computer skills required with knowledge of Microsoft Office suite, and ability to use Excel
  • Good written and verbal communication skills required

  POSITION RESPONSIBILITIES:

  • Promotes the facility mission, vision and values by effectively communicating them to others. Considers mission, vision and values in developing services, standards and practices
  • Working the reception desk, greeting and communicating with patients, visitors, co-workers and providers
  • Scheduling, canceling, and rescheduling patient appointments
  • Reminding patients of upcoming appointments and tracking of missed appointments, no shows and cancellations
  • Answering multiple telephone lines and accurately documenting messages on paper or through the EMR
  • Forwarding telephone calls appropriately and following up on returning calls, taking accurate messages
  • Checking-in patients and properly documenting registration
  • Insurance verification and verification of patient demographics
  • Receiving and distributing hospital consults and ER consults as needed
  • Making calls/appointments for diagnostic services as needed
  • Interactions with MDs, providers, MAs and other clinic personnel regarding patient needs in a polite and courteous manner
  • Authorizing procedures or surgeries with insurance carriers, as needed
  • Interact with other DHR hospital departments in a prompt and polite manner
  • Filing/scanning or retrieving medical records and delivering to appropriate providers or departments as needed
  • Filing/scanning patient and administrative information to files as needed
  • Copying, scanning and faxing duties
  • Checking out patients, collecting co-pays and cash from patients, getting authorization on credit cards
  • Entering charges, payments, and balancing the day in the computer, as needed
  • Preparing charge/payment batches as needed
  • Balancing cash box on a daily basis
  • Other duties as assigned

  LINES OF REPSONSIBILITY :

  (Chain-of-command)

  1. Office Manager 2. Director DHR Health Clinics 3. Chief Ambulatory Officer

  CUSTOMER SERVICE:

  Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including: Commitment, Accountability, Respect, Excellence and Service.

  AGE SPECIFIC :

  Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status and interpret the appropriate information needed to identify each patient’s requirement relative to his or her age.

  AMERICANS WITH DISABILITIES ACT: (ADA) :

  A. Essential Duties : Indicated by bold print within performance standards, preceding individual numbered criteria.

  The following table provides physical requirements that will be associated with, but not limited to, this position:

  Light/moderate lifting up to 20 lbs, from the floor to shoulder height.

  Yes

  Kneeling

  Yes

  Must be able to assist other employees with lifting more than 20 lbs.

  Yes

  Walking

  Yes

  Light/moderate carrying up to 20 lbs.

  Yes

  Standing/Squatting

  Yes

  Straight pulling

  Yes

  Sitting

  Yes

  Pulling hand over hand

  Yes

  Pushing

  Yes

  Repeated bending

  Yes

  Stooping/Bending

  Yes

  Reaching above shoulder

  Yes

  Climbing Stairs

  Yes

  Simple grasping

  Yes

  Climbing Ladders

  No

  Dual simultaneous grasping

  Yes

  Depth Perceptions needed

  Yes

  Ability to see

  Yes

  Identify Colors

  Yes

  Operating office equipment

  Yes

  Twisting

  Yes

  Operating mechanical equipment

  Yes

  Crawling

  No

  Ability to read and write

  Yes

  Ability to Count

  Yes

  Ability to hear verbal communication without aid

  Yes

  Operating Personal Vehicle

  Yes

  Ability to comprehend written/verbal communication

  Yes

  Other: Ability to deal with stress

  Yes

  OSHA Category

  III

  B. Working Conditions : The individual spends over 95% of his/her time in an air-conditioned environment with varying exposures to noise. There is protection from weather conditions but not necessarily from temperature changes. The position does have low exposure to malodorous, infectious body fluids from patients and some minimal exposure to noxious smells from cleansing agents.

  C. Occupational Exposure: This position has minimal to no exposure to blood, body fluids, or tissues and is an OSHA Category III (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Person who performs these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.

  D. Aptitudes : HIGH 1 2 3 4 5 6 LOW

  Intelligence: General learning ability: The ability to “catch on” or understand instructions and underlying principles. Ability to reason and make judgments. 3

  Verbal: Ability to understand meanings of words and ideas associated with them, and to use them effectively. To comprehend language, to understand relationships between words, and to understand meanings of whole sentences and paragraphs. To present information or ideas clearly. 3

  Numerical: Ability to perform arithmetic operations quickly and accurately. 2

  Spatial: Ability to comprehend forms in space and understands relationships of plane and solid objects. Frequently described as the ability to “visualize” objects or two or three dimensions, or to think visually of geometric forms. 2

  Form Perception: Ability to perceive pertinent details and objects or in pictorial or graphic material to make visual comparisons and discriminations and see slight differences in shapes and shadings of figures and widths and lengths of lines. 3

  Clerical Perception: Ability to receive pertinent details and verbal or tabular material. To observe differences in copy, to proofread words and numbers, and to avoid perceptual errors in arithmetic computation. 2

  Motor Coordination: Ability to coordinate eyes and hands to fingers rapidly and accurately in making precise movements with speed. Ability to make a movement response accurately and quickly. 3

  Finger Dexterity: Ability to move hands easily and skillfully. To work with fingers in placing and turning motions. 3

  Manual Dexterity: Ability to move hands easily and skillfully. To work with hands in placing and turning motions. 3

  Eye-Hand-Foot Coordination: Ability to move the hand and foot coordinately with each other in accordance with visual stimuli. 3

  Color Discrimination: Ability to perceive and respond to similarities or differences in colors, shapes, or other values of the same or different color. To identify a particular color, or to recognize harmonious or contrasting color combinations, or to match color adequately. 3

  I have read and reviewed my job description with my supervisor or designee and I understand the job I am expected to perform.

  If applicable ____________ certification will be completed within _________ time frame of hire/transfer date.

  Employee Signature: ________________________________ Date: ____________________

Transfer/Hire Date Effective: ________________________