POSITION SUMMARY :

Perform selected nursing and administrative/clerical duties that assist in the delivery of patient care management under the direction of a physician. These duties are delegated in relation to the individual's degree of training, in accordance with the objectives and policies of the organization and respective state laws governing such action and activities.

POSITION EDUCATION/QUALIFICATIONS :

¨ High School/GED preferred

¨ Certification obtained from an accredited Medical Assistant program required

¨ BLS certification required, or must be obtained within 30 days of hire

¨ Three (3) years of supervisory experience in a medical practice

¨ Excellent customer service skills.

¨ Ability to work with geriatric patients in a busy practice.

¨ Computer skills required with knowledge of Microsoft Office suite, Internet, and practice mgmt software.

¨ Good written and verbal communication skills required.

¨ Requires reasoning ability, good independent judgment and organizational skills

¨ Must project a professional image and be able to work with frequent interruptions

¨ Bilingual – English/Spanish – required.

JOB KNOWLEDGE/EXPERIENCE :

¨ Three (3) years experience in clinical setting with supervisory experience is most desirable

¨ Strong knowledge of medical terminology and procedures within their field of expertise

¨ Knowledge of MD office workflow

¨ Knowledge of Insurance verification processes and front desk duties

¨ Excellent interpersonal skills and must be able to be sensitive to cultural and bilingual issues

¨ Organizational skills are necessary

¨ Previous EMR experience preferred.

¨ CPR Certification is required within six months of employment.

POSITION RESPONSIBILITES:

¨ Interviews patients to obtain medical information, records patients' medical history, measure their vital signs, including weight, height, temperature, blood pressure and pulse.

¨ Monitor scheduling of Medical Assistants to ensure smooth workflow with patients and physicians/providers in the clinic on a daily basis.

¨ Participate in reprimanding of medical assistant staff as required

¨ Participate in the hiring of new staff members as needed

¨ Prepare treatment rooms for patient examinations, keeping the rooms neat, clean and well stocked with needed supplies.

¨ Greet patients and visitors; be courteous, polite and helpful to the public, patients and clients at all times when representing the practice, providing excellent customer service.

¨ Respect and maintain privacy and dignity of patients; assure confidentiality at all times

¨ Authorize drug refills and provide prescription information to pharmacies.

¨ Route faxes/scanned documents that come to the fax machine/computer to the appropriate account in the EMR or patient chart.

¨ Schedule, reschedule, confirm, or cancel patient appointments as needed.

¨ Request medical records from referring MD’s as needed.

¨ Call patients who were “no shows” or who cancelled their appointments to reschedule, as needed.

¨ Clean and sterilize instruments and dispose of contaminated supplies, as needed.

¨ Prepare and administer medications as directed by a physician.

¨ Explain treatment procedures, medications, diets and physicians' instructions to patients.

¨ Help physicians examine and treat patients, handing them instruments and materials or performing such tasks as giving injections.

¨ Collect laboratory specimens, log the specimens, and prepare them for testing.

¨ Flexibility to work different work schedules and locations as needed by MD.

¨ Monitor schedule of physicians and practitioners making sure patients are notified appropriately.

¨ Translation for MD’s with the patients during exam as needed

¨ Serves as a daily resource for all questions from providers and management staff.

¨ Appropriately monitors and verify benefits on all accounts requiring referrals on a daily basis.

¨ Handles calls and questions from patients, physicians, ins. carriers and ancillary providers with questions concerning referrals.

¨ Ensures referral/pre-authorization/pre-certification requirements have been met in a timely manner.

¨ Verifies that the appropriate insurance carrier is assigned to the account and notes changes for reception staff for correction.

¨ Reviews physician order for appropriate patient status (Inpatient/Outpatient) before verifying coverage for procedure.

¨ Enter appropriate notes in the patient accounting system by documenting clearly and concisely all patient benefit information.

¨ Acquires prior authorizations for medications with insurance carriers and pharmacies for clinic patients.

¨ Uses knowledge of procedures to review and coordinate the correct diagnosis with procedures for each patient referral received.

¨ Faxing of auths to ins. carriers, pharmacies and MD offices, etc. to ensure continuation of care to other services for clinic patients.

¨ Medical records release of information for patients as needed.

¨ Report any/all equipment failures to Supervisor and Administrator.

¨ Other duties as assigned.