JOB DESCRIPTION

Job Title :

Air Freight Export Specialist

Job Location : Southaven Memphis, TN

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services.

This also includes special transport-related services. Visit our career site on the web at https : / / www.logistics.dhl / us-en / home / careers.html

As an Air Export Agent, you will be responsible for the movement of our customer's air export shipments. You will be the main point of contact for coordination between customer's shipment exports and shipping carriers.

Key Responsibilities :

Completes coordination between all applicable parties for all air export shipments for our customers; ensures timely bookings with airline on customer behalf

Prepares export documentation in accordance to country requirements as well as the preparation of Certificate of Origin, Cargo Manifest, NAFTA Certificate, Airway Bill and any other documents required by the customer

Compliant filing of AES (automated electronic system) export customs

Responsible for timely completion of export documents and coordinate with both customer and / or warehouse for timely delivery of cargo

Communicates regularly with customer in regards to customer's shipment status as well as continuous communication with overseas to meet delivery commitments;

follow-up with airline to monitor and track departure and arrival information and updates

Ensures invoicing of rendered services is completed accurately and in a timeframe consistent with company policy.

Ensure customer profiles are accurate and updated

Meet all KPI's assigned and audited by the Control Tower

Skills / Requirements :

1 year experience in freight forwarding industry, air export - import experience

preferred.

Exceptional customer service skills

Detail oriented and strong follow-up skills

Proficient with Microsoft office (Word, Excel, Outlook)

Cargo Wise systems knowledge is a

plus.

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at

https : / / www.logistics.dhl / us-en / home / careers.html

Last updated : 2024-05-13