• Develop trust with customers by living our Core Values all day and every day.
• Creating raving fans by providing extra mile service
• As soon as possible, convert leads to appointments by scheduling appointments for the sales team.
• Need to book a minimum of 8-10 customers (leads) a week. Need to contact each lead (customer) via phone call, text, and email three times a day in order to get customer scheduled for in-home consultation. Documenting clear and concise details for the follow up with customers for scheduling appointments and proposals.
• Follow up on open proposals as needed.
• Keep show room and office organized and presentable.
• Assist in development, management & delivery of local marketing tactics.
• Resolve customer conflicts.

• Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
• Order all products needed for jobs accurately and follow up on delivery.
• Schedule the job to meet the schedule of customer and installers.
• Communicate with installers and customers on start dates and times.
• Update the customer with ongoing details of installation and job progress.
• Discuss and obtain written permission for any changes in contracted work.
• Confirm scope of work and compensation with installers prior to start of job.
• Update Salesforce/production board daily with status of job and upcoming schedule.

• As a job is landed and produced, complete the job costing form with the pertinent details.
• Accurately update QuickBooks daily for all income and expenses.
• Track, prepare and manage timely payment of business-related expenses.

• Attend weekly meetings with Franchise Owner at scheduled time.
• Submit GS&R Prep form weekly via email.
• Work weekly and monthly to meet goals.
• Be available to attend training seminars at owners discretion.
• Make decisions and act in accordance with Floor Coverings Internationals core values and mission.

• Excellent customer service skills
• Strong communication skills, particularly over the phone.
• Organized, detail oriented, and able to multi-task.
• Experienced in bookkeeping using QuickBooks is a plus.
• Experience in Salesforce is a plus.
• Able to work independently without supervision.
• Flooring office manager experience is preferred
• Must live in Texas in the areas of Dallas Fort Worth, Dallas, or North Dallas areas.

• No experience required but 1-3 years of experience is preferred.
• Paid training provided.
• Full-time
• Annual company convention (determined by owner and local structure goals)
• Use of the Mobile Showroom for work appointments when available (insurance and gas covered by the company).

Flexible work from home options available.