About CWG
Connections Wellness Group is committed to providing dynamic, holistically enriching mental health services. Our team of psychiatrists, counselors, and therapists are trained to foster lasting solutions for their patients through a variety of proven approaches, including individual and group therapy, full-service psychiatric care, and, where warranted, partial hospitalization programs. We are proud to offer premier telehealth and teletherapy services as an option for most of our programs. Quality of life is possible. Our team provides life-enriching care that connects clients back to what matters most while establishing a clear path to long-term wellness.
The Admissions Manager leads a team of Intake Coordinators to enhance and ensure exceptional client experiences, drive admissions processes, and provide operational efficiency. The Admissions Manager will set performance goals and implement strategies to meet those goals. This leader will be granted a high-level of responsibility and will have the chance to help shape the future of the Admissions team for Blended Health.
Responsibilities:Team Leadership:

• Lead, motivate, and coach a team of Intake Coordinators to ensure productivity, efficiency, and adherence to company policies.
• Set clear performance objectives, monitor metrics, and provide constructive feedback for continuous improvement.
• Champion a positive, equitable, and inclusive culture

Reporting:

• Utilize call center technology to track performance metrics and generate insightful reports for management review.
• Ensure timely communication with prospective clients, families, and referral sources to advance clients into our program.

Staff Scheduling:

• Maintain high contact center service levels by managing staff schedules and providing coverage as needed.

Quality Assurance:

• Develop and implement quality assurance procedures to ensure consistent delivery of excellent customer service.
• Monitor call quality, evaluate interactions, and provide feedback to enhance patient engagement.

Training and Development:

• Identify training needs and conduct regular sessions to equip team members with necessary skills.
• Foster a culture of learning and development to support individual and team growth.

Operational Efficiency:

• Streamline processes, identify areas for improvement, and implement effective solutions to optimize efficiency.
• Adapt to organizational changes to meet the needs of clients, families, and referral sources.

Internal Relationships:

• Partner with internal teams to coordinate admissions processes and ensure seamless collaboration.

Client Experience Enhancement:

• Champion each client's admissions journey and address concerns to enhance overall experience.
• Collaborate with other departments to gather feedback and implement best practices.

Escalation Management:

• Address escalated customer issues in a timely and professional manner to ensure resolution and satisfaction.

Compliance:

• Ensure compliance with relevant regulations and industry standards, including data protection laws.

Qualifications:

• Bachelor's degree in Business or Healthcare Administration, Management, Communications, or other related field (preferred).
• 2 years experience in leadership and team management with a track record of success in people development and performance (healthcare admissions experience preferred).
• Experience recruiting, managing, and developing teams remote teams.
• Ability to analyze data, identify trends, and make data-driven decisions to improve performance.
• Knowledge of health insurance and ability to interpret and communicate basic costs to teams and clients. Experience with verifying benefits a plus.
• Excellent communication skills, both verbal and written, with the ability to interact effectively with customers and internal stakeholders.
• Flexibility to work in a fast-paced environment and adapt to changing priorities and business needs.
• Demonstrates a high level of emotional intelligence.
• Familiarity with outpatient mental health settings and services.
• Motivated by meeting and exceeding KPIs.
• Sound knowledge of call center operations, performance metrics, and quality assurance processes.
• Proficiency in call center software systems such as Salesforce, Vonage, EHR/EMRs
• Proficiency with Microsoft Office Suite and Microsoft 365
• A thorough knowledge of HIPAA compliance and federal privacy laws

If you're ready to take on a high-level of responsibility and be on the front line of a compassionate team dedicated to transforming lives, apply now! Let's work together to create positive change in the mental health community.
Location: Remote, Greater Dallas-Ft Worth area
PHYSICAL, MENTAL, AND SPECIAL DEMAND

• Ability to sit for long periods of time (8-10 hours),
• Ability to reach above and below the waist, turn, twist and to manipulate small tools (copier, computer, telephone, typewriter, calculator, safe, facsimile machine).
• Ability to see well enough to read handwritten and typewritten material.
• Ability to stand and walk the facility grounds.
• Ability to spend 10% of working time outside in temperatures varying from -0°F. to 110°F.
• Ability to handle a variety of repetitive tasks at a moderate level.
• Ability to occasionally handle electrical, mechanical, or equipment emergencies.
• Available to work varied hours (i.e., evenings/weekends) as required.
• Ability to travel to facility locations up to 25% of the time for training and development.
• Ability to drive a motor vehicle to designated sites.
• Ability to handle multiple projects and tasks under deadlines and with short notice.

Note: We are not currently considering applicants in CA, NJ, NY, IL,OR, and WA for this position.#\