Job Summary:
A Concierge brings positive energy to each conversation, resolves issues quickly and effectively, and makes everyone feel welcome and appreciated. As the face of the service team, a concierge associate must have a friendly, professional, and welcoming demeanor to make clients feel comfortable and well cared for. Each day will be unique, requiring an ability to prioritize, think creatively, take initiative, and employ a diverse set of skills. This is an in office/hybrid position.
Duties and responsibilities:

• Provide exceptional customer service to existing and new clients, ensuring complete satisfaction.
• Maintain strong relationships with clients, prospective clients, and producers.
• Foster internal relationships and contribute to the development of a positive organizational culture.
• Ability to project a professional and knowledgeable demeanor.
• Assist in billing issues, research, and cancellation review, ensuring timely and accurate resolution.
• Proactive outreach to client base before/after weather events, or appropriate insurance related news
• Engage in client outreach for new and renewal business to maintain strong relationships and drive business growth.
• Conduct pre and post-loss reviews and provide assistance with risk management to minimize potential risks for clients.
• Assist Account Management team with overflow.
• Other duties as assigned.

Required Skills/Qualifications:

• No insurance experience required but preferred.
• High school diploma or General Equivalency Diploma is required.
• Minimum of one to two years of experience in customer service, sales, and/or hospitality experience that demonstrates sufficient background to resolve resident complaints.
• Epic experience a plus.
• Strong written and verbal communication skills.
• Excellent organizational, office and computer skills.
• Effective time and resource management.
• Ability to project a professional and knowledgeable demeanor.