The Workplace Experience Supervisor oversees employees and daily operations to increase individual well-being, personal productivity, and organizational effectiveness.
The Experience team members you would oversee are responsible for providing services for a building or campus, with the goal of ensuring that operations and processes align with client needs and objectives.

Duties & Responsibilities
Provides supervision of delivery of Workplace Experience Services.
Services include, but are not limited to: Concierge, Reception / Switchboard, Room Management, A/V Support, Meeting & Event Management, , Meeting Supply Equipment, Food Services, Parking & Commute, , Supported Employment,, Document Services, Mail Services, Record Archiving, Office Supply Management, Moves, Adds, Changes, Furniture and Cable Management, Space Reset, Entrance Screening Protocol and Workplace Onboarding.
****Coordinates, oversees and/or manages repair and maintenance work assignments performed by technicians, vendors and contractors performing building maintenance, landscaping and janitorial work. Reviews work orders to ensure that assignments are completed.****
Supervises Hosts assigned to Experience Services, including establishing work schedules, assigning tasks, cross-training staff to perform multiple duties as back-up.
Maintains records of costs incurred by workplace team activities. Ensures all billings for business services are invoiced and billed as required. Seeks ways to reduce costs; implements cost savings programs and procedures to increase efficiency.
Responds to customer requests and complaints regarding Experience Services.
Ensures innovative and customized materials are developed and utilized to meet the full Host experience. Utilizes the Host platform and client materials. Ensures client and company materials comply with client and company brand guidelines.
Oversees, utilizes, and maintains integrity of databases and other digital tools, which may include administration of SharePoint sites or similar associated with service delivery, as requested. Performs audits as necessary. May provide complex reporting.
Ensures safety standards are met by those delivery Experience Services; whether company employees or third party service providers.
Oversee support provided by coordinators/technicians.
Ensure all vendors used have current proof of insurance and contractual documentation in place, per requirements.
Maintain relationships with vendors who provide services and goods.
Ensure orientations are delivered to a high quality standard.
Assist in the completion of the Service Business Continuity plan.
May oversee coordination of moves, adds, and changes (MAC).
Performs other duties as assigned.

Must Haves:
Minimum of 4 years of related (e.g. Facilities Management, Front Desk, Concierge, Hospitality, Room Management, or Customer Service) roles***
HS Diploma or GED required or equivalent combination of education and experience (equivalent work experience = 2 years experience for every year of higher level education).

Nice To Have:
Facilities Management certification preferred.
Bachelor's degree (BA/BS) or other relevant vocational training preferred.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Job Type: Contract

Pay: $24.42 - $34.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Office management: 4 years (Preferred)
• Front Supervisor: 4 years (Preferred)
• Administrative Manager: 4 years (Preferred)

Ability to Commute:

• California, MD 20619 (Preferred)

Work Location: In person