If you are a highly motivated individual with a strong technical background that enjoys customer service, we encourage you to apply for this exciting opportunity. Join a diverse team and help them deliver exceptional technical support services to their valued clients while developing your skills and expertise in a fast-paced and dynamic environment.

What’s in it for you -

• Salary: R6 500 – R8 000 per month depending on experience

• 40 days paid holiday annually 

• Full remote working (8:30am – 17:00pm UK time)

Mandatory Skills –at least 2years’ experience in:

• Technical support/helpdesk 

• Strong knowledge of software applications, networks, and troubleshooting techniques

• Excellent customer service skills with the ability to handle difficult and complex situations

• Outstanding communication skills, both written and verbal

• Ability to work well under pressure and meet tight deadlines

• Highly organized with strong attention to detail

• Experience with remote support software is a plus.

Duties include but not limited to - 

• To act as the first point of contact for clients seeking technicalassistance via phone,email or remote software

• Where possible resolveissues according to the ticketing systems (Freshdesk)

• Analyse tickets and assign to the correct person/department

• Assist with purchasing of tech equipment and chasing up on orders

• You will utilize your outstanding customer service skills to promptly address and resolve customer inquiries and issues in a professional and courteous manner.

• Be responsible formaintainingaccurate records of all customer interactions, troubleshooting steps and resolutions, and creating technical documentation to aid in future customer inquiries.

• In addition, you will work closely with other departments to escalate and resolve issues while keeping clients and/or colleagues informed of progress and updates.

• **Please note, if laptop/pc specifications are not provided with screening questions, please consider your application unsuccessful**