Description

Develon is looking for a Quality Specialist to join our dynamic and growing team in Brunswick, GA supporting our NACUP team!

Who We Are

Develon, headquartered in Suwanee, Georgia, markets the Develon brand of products which includes crawler excavators, wheel excavators, mini excavators, wheel loaders, articulated dump trucks, material handlers, log loaders, and attachments. With more than 160 equipment dealer locations in North America, Develon is known for its unmatched dedication to service, customer uptime, and durable, reliable products. We are working to achieve a ‘Global Leader in Infrastructure Solutions’ by improving products, technology, and business.

We are proud of our products, people, cultural diversity, and professionalism within a national and global framework! Powered by innovation!

For more information on Develon products, visit na.develon-ce.com.

What You'll Do

The Quality Specialist will be responsible for product quality data supporting the Heavy Equipment business at the North America Customization Plant (NACUP). This role will maintain quality data and provide the global PS, Quality, and Engineering teams with data to increase overall machine quality. 

Product Quality/Warranty Processes
• Maintain Product Quality data from IRW (Tavant) warranty claims and TIR (Technical Investigation Reports) from District Product Support Managers (DPSM) and Product Service Mangers (PSM).
• Investigate and maintain quality data that is needed for reporting from the DPSMs, PSMs, and North American Dealers.
• Present quality data at Monthly Product Quality Meeting to inform leadership of current state of quality issues.
• Convey quality data to Korean and Norway PS, Quality, and Engineering for North American Quality issues to drive overall machine quality.
• Manage the team that processes dealer claims with a fair settlement to dealers and customers, ensuring that proper labor rates and hours are applied and that claims are coded properly for vendor recovery and reporting purposes.

Service/Quality & Data Accuracy Issues
• Support Heavy warranty and PS group in investigating product quality issues, gather and analyze data, determine root cause & recommend corrective action or engineering spec changes to prevent the failure from reoccurring.
• Work closely with the Quality/Service to participate in warranty reviews and assist PSM with improvement activity.
• Provide guidance to field staff on engineering issues that may arise regarding service, quality, warranty, etc.
• Monitor and assist with creation and tracking of service and quality issues in Nex2u system.
• Work with Korean PS and QA team to obtain swift resolution.
• Manage IRW warranty system and lead upgrade / improvements as needed.
• Manage OBIEE accuracy and function to utilize for quality and warranty analysis.
• Maintain quality data from warranty claim data for completeness and accuracy.
• Maintain complete quality data from Technical Investigation reports and develop best practice system to house information for reporting accuracy and data storage

What We Offer

• Competitive Compensation and Benefits Program
• Health, Dental, and Vision
• Generous Company 401(k) Match
• Free Telehealth Benefits
• Voluntary Supplemental Programs
• Career and Skill Development Support
• Make a direct impact on the success of the organization

Requirements

What You'll Need to be Successful

• Must possess strong verbal and written communication skills.
• Heavy Equipment product knowledge is a plus
• Engine & hydraulic knowledge is a plus
• Proficient in Microsoft Office
• Lean systems certification preferred
• Ability to follow written instructions
• Ability to motivate and leverage staff for changing business strategies/priorities
• Education: Bachelor’s Degree Preferred
• Experience: 2-5 years
• Travel: up to 10%

HD Hyundai Infracore North America, LLC. is committed to a diverse workforce and is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call 404-354-4094. The Company's hiring location is Suwanee in GA.