Company Description

Job Description

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Job Description

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

The Sales Support Coordinator 1 is an essential part of the team and is instrumental in the collecting ACH rejects on merchant accounts, updating merchant banking, pull/review daily reporting, preparation of audit documentation, and maintaining spreadsheet data for reject debit rejects on merchant accounts.

What you will be doing:

Carefully reviews documents submitted for on boarding and enrollment forms per the request of our client. This process included: Completing daily task within Service Level Agreed (SLA) upon. Collect ACH rejects for RMO/ CPN, Fed-wire daily reports, NOC, Do Not, Settle Request, and Settlement Exception

What you bring:

• Candidate will have customer care experience
• Candidate will have the ability to multitask
• Must be able to handle a fast-paced work environment
• Candidate must have good follow through on work and ensure all work is done thoroughly
• Constant communication and outside of the box are a must

What we offer you:

• A competitive salary and benefits
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team
• The chance to work on some of the most challenging, relevant issues in financial services & technology
• A work environment built on collaboration, flexibility and respect
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• Time to support charities and give back in your community

#JR-1

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass