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Collections Specialist
At OneMain, Collections Specialists contact customers to help them fulfill their financial obligations by arranging for repayment or settlement of account balances and offering appropriate products or services. Our work focuses on our existing customers with long-term relationships with us. This role will span servicing and collections of personal loans and credit cards. Collection Specialists focus on effective customer communication and assisting customers through digital channels, including web chat, text, and phone communications.
In the Role:
Help customers with all financial servicing needs through inbound and outbound contact.
Work with our clients in a consultative manner, following all applicable laws, policies, and procedures
Negotiate with customers to resolve account matters
Maintain and note all appropriate information and documentation on customer and account status. Collaborate with others on the team involved with collecting and servicing accounts
Investigate, research, and track consumer information using online skip-tracing tools
Work together as both team member and individual contributor in a goal-oriented environment to meet personal and team targets
Maintain compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations
Requirements
High School Diploma or GED
Preferred
Sales, customer service or collections experience in retail, call center, or business-to-business environments is highly preferred
Active listening and communication
Skilled at achieving and exceeding goals
Ability to thrive in a fast-paced team environment
Bilingual: Spanish
Work Schedule:
The average work week has three days during standard business hours and up to two late nights (up to 8p). The schedule includes at least one Saturday per month, one late Friday and some extended hours at the end of each month.
Who we Are
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:
Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)
Paid sick leave as determined by state or local ordinance, prorated based on start date
Paid holidays (7 days per year, based on start date)
Paid volunteer time (3 days per year, prorated based on start date)
Key Word Tags
Sales, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee
Full Time
Restaurants & Catering Services
$37k-46k (estimate)
12/07/2023
05/16/2024
dev.to
NEW YORK, NY
25 - 50
2020
Private
KEVIN BARRY
<$5M
Restaurants & Catering Services
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The job skills required for Collections Specialist include Customer Service, Accounts Receivable, Customer Contact, Communication Skills, Leadership, Goal Oriented, etc. Having related job skills and expertise will give you an advantage when applying to be a Collections Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Collections Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Collections Specialist positions, which can be used as a reference in future career path planning. As a Collections Specialist, it can be promoted into senior positions as a Collections Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Collections Specialist. You can explore the career advancement for a Collections Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Collections Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Collections Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Collections Specialist job description and responsibilities
Collections Specialists are generally responsible for managing and collection all the outstanding accounts receivables form clients and customers.
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They prepare official receipts and coordinate with account payable specialists from other companies with pending payables.
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remind the clients for the overdue payment
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Collections Specialist jobs
Build an optimized Collections Specialist resume quickly and easily using administrative skills.
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Collections specialists must be able to approach each conversation as a fresh start without carrying over any emotions from previous calls.
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These more advanced collection specialists must know, understand, and follow federal guidelines for these actions.
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Learn excellent knowledge of billing procedure
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Relevant work experience as a Collections Specialist are prefered
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Step 3: View the best colleges and universities for Collections Specialist.