DEUTZ is one of the world’s leading manufacturers of innovative drive systems. Its core competences are the development, production, distribution and servicing of diesel, gas and electric drivetrains for professional applications that is used in construction equipment, agricultural machinery, material handling equipment, stationary equipment, commercial vehicles, rail vehicles and other applications.

Job Summary

The Shop Service Technician will perform preventative and routine repairs on all DEUTZ products at the DEUTZ Power Center Facility. The Shop Service Technician will liaise with DEUTZ customers, Parts Specialists, and our Service supervisor. The Ideal candidate must be personable, a problem solver, reliable, ethical, intelligent, and able to adapt to all the forces around them - customers, suppliers, department employees, co-workers, and manufacturers employees. The ideal candidate must also be a safety-focused team player with an optimistic outlook.

ESSENTIAL DUTIES & RESPONSIBILITIES:

The Shop Service Technician will be responsible for, but not limited to, the following duties:

• Ability to perform maintenance-related repairs.

• Assist in resolving customer-related issues in a timely matter.

• Work with Sales & Operation Manager to ensure the facility is clean and organized and presents a positive image of DEUTZ.

• Plan methods and sequence of performing repairs assigned.

• Pre-Order all parts and materials required to perform assigned repairs.

• Effect the repairs required safely and effectively.

• Ensure all repairs are completed as assigned.

• Ensure the cosmetic appearance upon completion of repairs.

• Ensure all unused parts and materials are returned per DEUTZ Power Center return parts guidelines.

• Maintain the work area in a clean and safe condition.

• All communications with customers are conducted in a manner reflecting respect and honesty.

• All failures identified are matched to solutions necessary to affect a repair.

• Complete all work orders and time sheets in a timely manner.

• Consult, when necessary, with DEUTZ Service Department to ensure the accuracy and approval of repairs.

• Perform all work in accordance with all established policies and procedures.

• Assist in properly filing warranty claims and customer invoices.

• Other duties assigned.

Supervisory Responsibilities: N/A

Travel Demands: Anticipated domestic and international travel is approximately 0-10% depending on business needs.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION/EXPERIENCE:

ADDITIONAL REQUIRED SKILLS:

• Self-Starter with the ability to work with minimal supervision.

• Excellent communication skills with the ability to effectively write and speak professionally with customers in person and over the phone.

• Strong problem-solving skills with the ability to identify problems, brainstorm and analyze answers, and implement the best solutions.

• Strong Attention to detail skills with the ability to accomplish/complete a task while demonstrating a thorough concern for all the areas involved, no matter how small.

• Time management and organization skills with the ability to manage time effectively, prioritize tasks, set goals, and develop systems for achieving those goals.

LANGUAGE ABILITY:

Read and comprehend simple instructions, short correspondence and memos. Write simple correspondence. Effectively present information in one-on-one and small group situations to customers, clients and other employees.

MATHEMATICAL ABILITY:

Work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Apply concepts such as fractions, percentages, ratios and proportions to practical situations.

REASONING ABILITY:

Define problems, collect data, establish facts and draw valid conclusions. Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

WORK ENVIRONMENT:

The work environment characteristics described here represent those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• While performing the duties of this job, the employee is in a shop environment where the employee will spend most of their time standing, walking. Employee could be subject to weather conditions and loud noises.

PHYSICAL DEMANDS:

An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any related duties, as assigned by their supervisor.