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DWIHN Call Center Representative
Category: Non-Exempt, Professional
Reports to: DWIHN Call Center Director
Description:
Reporting directly to the Call Center Manager and under the general supervision of the Call Center Director, the DWIHN Call Center Representative shall ensure that all
incoming DWIHN Call Center phone calls are answered and assessed for severity, in order to triage the call and provide the most appropriate services.
PRIMARY DUTIES AND RESPONSIBILITIES
KNOWLEDGE, SKILLS AND ABILITIES(KSAs):
REQUIRED EXPERIENCE AND TRAINING:
Experience:
Training:
WORKING CONDITIONS:
Work is usually performed in an office setting, telecommuting optional. The DWIHN Call center is a 24/7 operation. Employees in the classification Call Center Representative may be required to work one of three shifts (Days, Afternoons, Midnights) and weekends.
Certification/Licensure: None
This description is not intended to be a complete statement of job content, rather to act as a summary of the essential functions to be performed. DWIHN Management
retains the discretion to add or change the position requirements at any time.
DWIHN is an Equal Opportunity Employer
Full Time
$62k-82k (estimate)
05/24/2024
06/07/2024
dwihn.org
Detroit, MI
<25
The job skills required for Call Center Representative include Call Center, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.