Description

Position Summary

The Stadium Club server assistant must maintain clear communication with and make themselves available to the server(s). He/she must be sensitive to the needs of the members/guests throughout the Stadium Club. Remember to operate as a team, ask for help when you need it and offer help whenever it is needed. The server assistant must respect fellow employees and promote a sense of camaraderie with one another, as teamwork and gracious hospitality are hallmarks of our club.

Essential Functions

• Report to your position at your scheduled time, in proper uniform, professional, and properly groomed
• Understand and practice the DAC attendance policy
• Communicate to the Stadium Club manager or supervisor your arrival. Afterword’s, locate your assignment(s) opening and closing duties, and discuss any last minute changes.
• Ensure the dining room is set and ready 15 minutes prior to start of the meal period, having all of the opening sidework complete. Also confirm room is fully functional. Report any maintenance or housekeeping issues to management.
• Attend all required meetings which includes lineups in the Stadium Club, pre-function meetings, PEP meetings, and any other training related meetings
• Be on the floor 15 minutes prior to the start of a meal period fully knowledgeable of regular menu items as well as any specials with a friendly and professional disposition
• Deliver continuous, timely and impeccable service throughout the shift
• Assist the servers in expediting requests immediately and effectively.
• Respond to all member requests quickly and efficiently
• Practice the Greeting S&P with all members and guests
• Display teamwork and camaraderie within their department and with other DAC staff members.
• Maintain proper and timely communication with service staff and the supervisory team
• Assist in setting the dining room(s) for the next shift or day
• Maintain clean and organized workstations
• Expedite food, run food and clear plates to and from the kitchen
• Have full knowledge along with an understanding of the House Rules and be prepared to professionally report any infractions to your management team

Supportive Functions

In addition to performance of the essential functions, this position is required to perform certain supportive functions. The amount of time spent performing each of these functions is to be solely determined by the manager/supervisor on duty and is based on the particular requirements of the Stadium Club, the Last Word or the DAC.

• Maintain an open line of communication between members and their guests, management and line employees.
• Assist in the training of newly hired employees.

Qualifications

Specific Knowledge, Skills and Abilities

An individual must possess the following knowledge, skills and abilities to be able to explain and demonstrate that he/she can perform the essential functions of the job.

• Knowledge of appropriate table settings and service ware
• Knowledge of restaurant operations, member relations and etiquette
• Ability to read, write and speak the English language sufficient to understand menus, record orders, communicate with members and guests to explain all their offerings and accommodate special requests
• Ability to remember, recite and promote the variety of menu items
• Ability to move throughout a crowded dining room to attend to guests
• Ability to effectively deal with member and guest complaints and concerns in a courteous and professional manner. This involves carefully listening to the nature of the concern, demonstrating empathy and providing a positive, proactive solution.

Qualifications

Education:

Any combination of education, training or experience that provides the required knowledge skills and abilities.

Experience:

Prior hospitality experience (Full service dining specifically) is preferred.

Licenses and Certificates:

Ability to obtain any Club required certification or licenses. Example: TIPs on premise certifications or a State of Michigan food handler’s card.

Other:

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to support the business needs of the Club.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job related duties assigned to them by their manager/supervisor.