Summary
Housekeeping Supervisor
Compensation Benefits
Pay: $22.36
Medical, Dental, Vision Plans
Paid Time Off – Vacation, Sick
401(k) w/ company discretionary match
Employee Assistance Program - free counseling sessions annually for you and your household members
Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more
Employee Dining Discounts
Complimentary Employee Meal
Educational Reimbursement Opportunities
Free Parking
12 Complimentary Room Nights Any Hyatt
Hyatt Family/Friend Room Discounts
Referral Bonuses
Uniform
What you'll be doing in this role:
The Housekeeping Supervisor works in conjunction with the Housekeeping team to maintain the cleanliness and organization of the hotels with a focus on the guestrooms and designated Housekeeping areas.
Key Responsibilities
Inspect guestrooms to ensure all quality standards are met, within a timely manner (minimum of 35 a day or what the operation require)
Use operation software including 12 points inspections to guarantee the inspections quality (minimum of 5 per day)
Prepare VIP’s, Site, and other special rooms in time for inspection.
Consistent communication with the Housekeeping team and other departments (Engineering, Front Office, etc.)
Input tickets for deficiencies in Public Areas, Engineering, and wherever else is necessary
Ensure the designated Housekeeping areas are kept clean and organized through delegation to the appropriate party
Lead and assist the Room Attendants and House Attendants as necessary to ensure 4PM room readiness (can include making beds, striping rooms, etc.)
Maintain oversight of the team to ensure smooth operation
Review monthly trainings with the team and ensure compliance
Coach and Counsel the team as necessary
Ensure room attendants are cleaning each area in accordance to SOP for chemical and safety.
Ensure team members are trained on MIPP procedures and safety precautions.
Review DND signs, and assist Coordinator/Manager in ensuring the Attendant boards are balanced.
Pass down any relevant information
Provide warm, humble and knowledgeable service throughout the property
Monitor all guest areas
Be responsive on the radio (Zello application)
Employee Relations
Assist in creating a culture that encourages our staff to grow
Support service teams
Prepare all required paperwork including forms, reports, and schedules in an organized and timely manner
General/Miscellaneous
Ensure in quality of guest experience, service, operational effectiveness, employee retention, and satisfaction
Ensure consistent, thorough, and timely communication to peers, managers, guests, and vendors
Continually strive to provide opportunities to advance the education and development of staff as it relates to food, wine, and service
Understand and comply with all federal, state, county, and municipal regulations/ordinances that pertain to health, safety, and labor requirements of the farm/restaurant/inn, its employees, and its guests
All other duties as assigned by manager
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Qualifications
In an ideal world, you have
2 years of Supervisorial experience at a luxury hotel
Commitment to quality, excellence, and genuine hospitality
Highly organized, self-motivated, and flexible, with the ability to manage multiple priorities under time constraints
Excellent communication and interpersonal skills
Ability to listen, communicate, and make connections
Relevant experience in high-end hospitality/restaurant operations
Excellent Mobile Device competency (HotSOS, Zello, Apple & Android UI)
A person of integrity; fair and consistent
Creative problem-solving and critical decision-making skills
Ability to work collaboratively across the organization
Availability as needed to accommodate hotel occupancy (Summer, Spring, weekends, holidays)
ENVIRONMENTAL AND/OR PHYSICAL REQUIREMENTS
Ability to perform the essential job functions consistently, safely and successfully with federal, state, and local standards
Must be able to lift and carry up to 40 pounds, push and pull up to 80 pounds
Ability to stand and/or walk for prolonged periods of time
Ability to physically maneuver through work areas; bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, climb stairs and steps, or otherwise move in a constantly changing environment
KEY COMPETENCIES
To have a positive impact, taking responsibility and initiative to resolve issues, always clearly communicating with leadership team and team members
To be decisive, accepting responsibility for making things happen, thinking ahead, and developing contingency plans
To be an active listener, remaining present and open, providing verbal, non-verbal, and supportive feedback, and showing our respect and empathy with one another.
To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your performance
To be flexible, responding quickly and positively to changing environments
To maintain high team focus via cooperation and support to other team members in the pursuit of department goals
Hyatt is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.