Summary
Guest Experience Host
Compensation Benefits
Pay: $19.76
Medical, Dental, Vision Plans
Paid Time Off – Vacation, Sick
401(k) w/ company discretionary match
Employee Assistance Program - free counseling sessions annually for you and your household members
Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more
Employee Dining Discounts
Complimentary Employee Meal
Educational Reimbursement Opportunities
Free Parking
12 Complimentary Room Nights Any Hyatt
Hyatt Family/Friend Room Discounts
Referral Bonuses
Uniform
What you'll be doing in this role
The Guest Experience Host is the first point of contact for our valued guests, ensuring their unforgettable experience starts from the moment they arrive.
Guest-Facing Service Management
Provide warm, professional demeanor while greeting and welcoming guests and providing exceptional guest service throughout their stay
Check in and check out guests efficiently, ensuring accurate billing and payment processing
Respond to inquiries and provide information about hotel amenities, local attractions, and dining options to enhance the guests’ stay
Handle guest complaints and resolve issues promptly and tactfully, ensuring guest satisfaction is maintained at all times
Provide exceptional telephone etiquette when handling incoming calls and directing them to the appropriate departments
Employee Relations
Coordinate with various departments to fulfill guests’ requests, ensuring all needs are promptly met
Collaborate with housekeeping team to ensure rooms are prepared and ready for guest arrivals
Communicate effectively and work as a team with the entire guest experience team
General/Miscellaneous
Maintain a clean and organized front desk area
Upsell higher room categories as well as promoting hotel services and packages to enhance the guest experience and increase revenue
All other duties as assigned by manager
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Qualifications
In an ideal world, you have:
Previous hotel front desk experience or 2 years of customer service strongly preferred
A true desire to satisfy the needs of others in a fast-paced environment
Refined written and verbal communication skills
Must be able to work a flexible schedule, including weekends and holidays
Highly organized, self-motivated, and flexible, with the ability to manage multiple priorities under time constraints
Ability to listen, communicate, and make connections
Excellent computer competency (e.g. well versed in PC and/or Mac-based MS Office)
Ability to work with confidential information
Creative problem-solving and critical decision-making skills
ENVIRONMENTAL AND/OR PHYSICAL REQUIREMENTS
Ability to perform the essential job functions consistently, safely and successfully with federal, state, and local standards
Must be able to lift and carry up to 35 pounds
Ability to stand and/or sit for prolonged periods of time
Ability to physically maneuver through work areas; bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, climb stairs and steps, or otherwise move in a constantly changing environment
KEY COMPETENCIES
To have a positive impact, taking responsibility and initiative to resolve issues, always clearly communicating with leadership team and team members
To be decisive, accepting responsibility for making things happen, thinking ahead, and developing contingency plans
To be an active listener, remaining present and open, providing verbal, non-verbal, and supportive feedback, and showing our respect and empathy with one another
To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your performance
To be flexible, responding quickly and positively to changing environments
To maintain high team focus via cooperation and support to other team members in the pursuit of department goals
Hyatt is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.