Company Overview:

DESTACO, a Dover Company, is a global leader in the design and manufacture of high-performance automation, workholding, and remote handling solutions. The company serves customers in variety of end-markets, including the automotive, life sciences, consumer goods, packaging, aerospace, and nuclear sectors.

Built on a legacy of over 100 years, DESTACO offers a comprehensive portfolio of products to engineer precise movement, placement and control solutions that drive productivity and uptime for manufacturers around the world. The DESTACO family of products consists of industry-leading brands such as DESTACO Manual and Power Clamps, Camco and Ferguson Indexers, Robohand Grippers and CRL Manipulators and Transfer Ports.

DESTACO is based in Auburn Hills, Michigan, and operates globally through ~700 team members across 12 locations.

With nearly 90 years of demonstrated expertise, The Stabilus Group is one of the world's leading providers of motion control solutions for customers across a broad spectrum of industries.

Stabilus, approaching 1.5B EUR in revenue, is headquartered in Koblenz, Germany and employs more than 7,000 team members across 34 locations in 18 countries.

Stabilus SE is listed in the Prime Standard segment of the Frankfurt Stock Exchange and included in the MDAX index.

Central Research Laboratories (CRL), the Remote Handling business within DESTACO is a key P&L serving the Life Sciences (pharmaceutical, radio-pharmaceutical and bio-containment) and Nuclear market segments. Our products are recognized in the marketplace under the CRL brand.

Position Summary

The IT Intern role is to provide on-site support for PCs, peripherals and business critical office productivity software leveraged by our Destaco colleagues. In addition, the IT Intern will serve as the first technical point of contact for all US Destaco locations. The primary focus of this role will be ticket management, PC configuration/deployment, issue escalation, and supporting additional support needs as directed by the existing internal Destaco IT team.

Responsibilities

Strategy & Planning

• Participate in technical assessments for new hardware, software tools, and operating systems

• Train & facilitate team members and end users in use of current software platform along with adoption of new technologies

• Manage and provide recommendations to improve the overall security of the PC end points across the enterprise

Operational Management

• Management of the IT New Hire Process

• PC Imaging, Mobile Phone, Desk Setup/Phone, Day 1 Support

• Application Troubleshooting

• Become a technical resource for Office Productivity Suite, Web Browsers, VPN used to support business critical applications

• Partner with Business Application Owner for patching (application & security), outage coordination, and upgrade approaches

• Ticket & Change Management

• Coordination of resources across multiple support teams to address end user issues and challenges

• Monitoring user feedback to identify opportunities to improve support or changes to existing process

• Active Participant in translating application needs or other changes to the IT Portfolio into desktop requirements

Job Requirements:

Formal Education & Certification

• College or University Student:

• Entering Junior or Senior year of study in the upcoming fall semester

• Areas of Study:

• Computer Science, Information Technology, Computer Engineering, Management Information Systems

Knowledge & Experience

• Understanding and use of Microsoft Office Suite of Applications

• Experience in customer service and team focused projects

• General knowledge of servers, networks, applications and how they interact

• Project management exposure in collaborative projects

Knowledge, Skills and Abilities

• Good written and oral communication skills

• Strong technical documentation skills

• Ability to conduct research into database issues, standards, and products as required

• Highly self-motivated and directed

• Good people skills

• Proven analytical and problem-solving abilities

• Ability to effectively prioritize and execute tasks in a high-pressure environment

• Strong customer service orientation

• Experience working in a team-oriented, collaborative environment

Work Conditions

• Sitting for extended periods of time

• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components

• Lifting and transporting of moderately heavy objects, such as computers and peripherals

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.