**Retail Sales Associate**

at Design Within Reach Costa Mesa, California Are you passionate about to generate sales and achieve personal and team sales goals. The Retail Sales Associate will ensure exceptional customer experience, consistent with the philosophy and values of HAY. The Retail Sales Associate will report to the Store Manager. * Maximize shop sales and profitability, through creative selling strategies, outstanding customer service, product knowledge, and teamwork ; exceed personal and group sales targets

* Communicate an enthusiasm and passion for the philosophy and values of HAY, our products, and our history

* Develop product knowledge to promote a top-tier customer experience; become expert on HAY products and innovations, through regular trainings and self-guided study

* Work together with fellow employees to create a positive , team-oriented atmosphere and a friendly retail environment

* Engage with customers in a courteous and knowledgeable manner, exceeding customer expectations

* Prospect for new business by reaching out to new customers, growing existing customers, and developing A&D relationships; build a customer base

* Address customer needs in a timely and appropriate manner

* Keep in touch and follow up with interested customers

* Suggest solutions or items to customers, based on customer needs

* Process transactions and sales orders according to company policy

* Communicate constructively and courteously with corporate offices when resolving customer issues

* Field customer phone inquiries, while providing top-tier customer service

* Ensure that visual and experiential standards are met at all times, including replenishment of stock

* Support basic maintenance of the store, including assisting in floor and fixture changes

* Help coordinate in-shop events

* Help receive and ship product as necessary

**HAY North America and Design Within Reach are members of the Herman Miller Consumer family.**

Check out our instagram! https://www.instagram.com/haydesign/

**What youll do:**

You'll have opportunities to design, achieve and build relationships every day as you...

This might be you if you have the following skills and abilities...

* 1-3 years experience in interiors, furniture, or retail required, preferably for a design-led brand

* Passion for design and other creative pursuits

* Excellent interpersonal skills

* Excellent communication skills, both verbal and written

* Ability to identify customer needs and problem solve , to understand and explain product features and benefits

* Ability to routinely move objects weighing up to 50 pounds

* Keen attention to detail and outstanding problem-solving skills

* Ability to work evenings, weekends, and holidays

As a Retail Sales Associate, you'll be eligible for Herman Miller Retail's comprehensive benefits package including medical, dental and vision insurance , paid holidays, parental leave , green transit subsidy and more.

***HAY - North America is committed to diversity and inclusion . We are an equal opportunity employer including veterans and people with disabilities.***

Location (City) **U.S. Equal Opportunity Employment Information (Completion is voluntary)**

Individuals seeking employment at Design Within Reach are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

**Voluntary Self-Identification of Disability**

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at .

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

* Autism

* Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS

* Blind or low vision

* Cancer

* Cardiovascular or heart disease

* Celiac disease

* Cerebral palsy

* Deaf or hard of hearing

* Depression or anxiety

* Diabetes

* Epilepsy

* Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome

* Intellectual disability

* Missing limbs or partially missing limbs

* Nervous system condition for example, migraine headaches, Parkinsons disease, or Multiple sclerosis (MS)

* Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

Disability Status

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department