Design One Printing, a premier provider of printing solutions, is seeking a dynamic individual to fill the role of Customer Service Representative & Pre-flight Graphic Design Specialist. This position requires a unique blend of customer service skills, pre-flight expertise, and graphic design knowledge to ensure seamless interactions with clients while maintaining the quality and print-readiness of design files.

Responsibilities:

• Customer Service:
• Serve as the primary point of contact for clients, providing exceptional customer service via phone, email, and in-person interactions.
• Address client inquiries, requests, and concerns promptly and professionally, striving to exceed customer expectations at every opportunity.
• Guide clients through the print ordering process, offering expert advice on product options, design specifications, and production timelines.
• Coordinate with internal teams to ensure accurate and timely fulfillment of customer orders, while keeping clients informed of order status and updates.
• Pre-flight Graphic Design:
• Conduct comprehensive pre-flight checks on incoming design files to ensure they meet print specifications and requirements.
• Verify resolution, color mode, bleed, trim, and other technical aspects to ensure print readiness.
• Utilize graphic design skills and software proficiency (Adobe Creative Suite) to make necessary adjustments to client files, while maintaining design integrity and brand consistency.
• Collaborate with clients and internal stakeholders to address any design-related issues or modifications, ensuring client satisfaction and print feasibility.
• Quality Assurance:
• Uphold rigorous quality control standards throughout the pre-flight and production process, ensuring accuracy, consistency, and print quality.
• Review printed proofs and samples to validate print accuracy and address any discrepancies or errors.
• Identify and troubleshoot technical issues that may arise during production, working closely with the production team to resolve them efficiently.
• Communication and Collaboration:
• Effectively communicate with clients, colleagues, and vendors to facilitate smooth project workflows and timely resolution of issues.
• Collaborate with the design team to share insights, best practices, and creative solutions for design and pre-flight challenges.
• Provide support and guidance to clients regarding design best practices, file preparation, and print-related inquiries.

Requirements:

• Bachelor’s degree in Graphic Design, Visual Communication, Business, or related field preferred.
• Proven experience in customer service, graphic design, and pre-flight preparation, preferably in a printing or graphic design environment.
• Proficiency in Adobe Creative Suite software, including Illustrator, Photoshop, and InDesign.
• Strong attention to detail and ability to maintain accuracy in a fast-paced, deadline-driven environment.
• Excellent communication and interpersonal skills, with a customer-centric approach to problem-solving.
• Ability to multitask, prioritize workload, and adapt to changing priorities while maintaining a positive attitude.
• Knowledge of print production processes, file formats, and pre-press techniques preferred.

Joining Design One Printing offers an exciting opportunity to combine your passion for customer service, graphic design, and print production in a dynamic and collaborative environment. If you thrive in a fast-paced, client-focused setting and are ready to make an impact, we encourage you to apply!

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift

Ability to Relocate:

• Las Vegas, NV 89120: Relocate before starting work (Required)

Work Location: In person