Patient Service Coordinator
Patient Service Coordinator
The Patient Service Coordinator will support the Providers while monitoring patient flow, scheduling patient appointments, obtaining prior authorizations for visits and processing necessary insurance information. The Patient Service Coordinator uses his/her working knowledge of pain management and the healthcare industry to address patient inquiries, solve problems and ensure a positive patient experience

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Schedules office visits and medical procedures.
• Takes appropriate action in responding to questions from patients.
• Checks insurance eligibility
• Contacts insurance companies to obtain benefits and prior authorizations, if needed, as required by patients’ insurance plan, within 72 hours of scheduled procedure.
• Scans new patient paperwork and all other relevant documents (medical/cardiac clearances, bloodwork, EKG, etc.) into the patient’s EMR.
• Collaborates with appropriate clinic staff to ensure a cohesive working relationship for continuity in providing patient care services.
• Schedules post-procedure follow-up as needed and provides any other directional information.
• Reviews provider’s schedule for accuracy, and reschedules appointments as needed.
• Completes requests for medical records or information following HIPAA guidelines.
• Other job duties as assigned.

EDUCATION AND EXPERIENCE:

• Minimum of a High School diploma; Associates Degree preferred.
• 1 – 2 years’ related experience in a medical practice; or equivalent combination of education and experience.
• Must possess strong interpersonal skills to communicate effectively with patients, co-workers, management, and providers.
• Proven history of providing exceptional patient service
• Demonstrated experience responding to questions and addressing concerns in a tactful & professional manner
• Ability to multi-task in a busy medical practice.
• Able to work both independently and collaboratively in a team environment.
• Able to manage demanding workload with accuracy.
• Working knowledge of EMR and Microsoft Office products preferred
• Willingness to travel to designated office locations.

Job Type: Full-time

Pay: From $19.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Medical office

Medical specialties:

• Pain Medicine

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• High volume of calls: 1 year (Required)
• Medical office: 1 year (Required)

Language:

• Spanish (Required)

Work Location: In person