Full Time Insurance Coordinator

Overview

Desert Creek Dental is seeking an experienced Insurance Coordinator/Front Desk Administrator to join our team and play a vital role in ensuring seamless operations and exceptional patient care. We are a privately-owned general dentistry office. We are PPO/ FFS (no Medicaid) and have a wonderful patient base. You’d be joining a great team of professionals who support one another and want to see each other and the office succeed. We are open 34 hours per week, Monday – Thursday.

Hours

Monday – 8am – 5pm
Tuesday – 7am – 5pm
Wednesday – 7am – 5pm
Thursday – 8am – 5pm

Job Description:

As the Front Desk/Insurance Coordinator, you will be responsible for managing insurance-related tasks, maintaining accounts receivable, and assisting with hygiene scheduling. Your primary focus will be on insurance verification, explanation of benefits, claims management and ensuring accurate billing. Additionally, you will work closely with our hygiene team to coordinate appointments and provide support as needed. We are looking for someone who is eager to create systems of efficiency in their work.

Responsibilities:

• Verify insurance coverage and benefits for patients
• Provide detailed explanations of benefits to patients
• Generate full breakdowns of treatment costs and coverage
• Handle downgrades and discrepancies in insurance coverage
• Communicate effectively with patients via phone, text, and in-person
• Follow up on accounts receivable, investigate claims discrepancies, and submit necessary documents
• Collect payments from patients and implement no call/no show fees as needed
• Collaborate with team members to maintain a friendly and supportive work environment
• Assist with filling hygiene schedules and coordinating appointments

Ideal candidate will:

• Have previous experience in a dental office or similar healthcare setting
• Be proficient in Dentrix practice management software (preferred)
• Be proficient in insurance verification and explanation of benefits
• Be comfortable contacting insurance companies and advocating for accurate reimbursement
• Have a strong understanding of accounts receivable management
• Have excellent interpersonal and communication skills
• Be able to work well with others in a friendly and supportive manner
• Treatment planning experience is a bonus

Benefits & Compensation

• $24 /hourly depending on experience
• Team bonus opportunities
• PTO & Sick Pay
• 6 Paid Holidays per year
• Medical, Dental and Vision coverage
• Friendly, supportive and relaxed work environment

If you are an experienced Insurance Coordinator/Hygiene Coordinator with a passion for providing exceptional patient care and possess the skills and qualifications outlined above, we encourage you to apply for this position at our dental office. Join us in our mission to make a positive impact on the oral health and well-being of our community. Apply now and become a valued member of our team!

Job Type: Full-time

Pay: $24.00 - $28.00 per hour

Expected hours: 34 per week

Benefits:

• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Healthcare setting:

• Dental office

Schedule:

• No nights
• No weekends

Application Question(s):

• Do you have experience using Dentrix?

Experience:

• Dental or Healthcare: 3 years (Preferred)

Work Location: In person