Days Off: Sunday, Monday, Tuesday

Shift: Swing (1:00pm - 11:30pm)

Insurance Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage)

Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

About DESC:

DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness.

As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 2,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness.

JOB DEFINITION:

The Crisis Solution Center (CSC) Program is focused on stabilization, treatment, and referrals for up to 46 individuals at a time. The primary goal is to divert individuals impacted by mental illness and substance use disorders from hospital and jails by providing a more appropriate therapeutic alternative. The program receives referrals from first responders across King County, including police, medics, DMHP’s and MCT. The Crisis Diversion Facility (CDF) is a 16-bed state-licensed Residential Treatment Facility and the Crisis Diversion Interim Services (CDIS) is a 30 bed “step-down” program which admits clients referred directly from CDF who are homeless or at risk of homelessness.

In conjunction with the CDF and CDIS Project Managers, the Swing Lead Supervisor is responsible for overseeing all aspects of swing shift over-site, engagement and short-term case management services; monitor contractual and reporting obligations; and coordinating with Night Supervisor and other CSC Shift Supervisors to assure successful transition of consumers between CDF and CDIS projects and successful discharge back to community. The Swing Lead Supervisor will have education and experience as a Mental Health Professional.

MAJOR DUTIES AND RESPONSIBILITIES:

• Assist CSC Project Managers in planning, implementation and coordination of client care and integration of CSC projects.
• Supervise and coordinate the administrative and clinical activities of CDF/CDIS night staff, including progressive discipline and performance evaluations for 12 BHCM.
• Over-site on new hire on-boarding and required trainings to ensure that all personal files are kept up to date.
• With CDIS/CDF Project Managers plan and conduct agency's quality assurance activities.
• Comply with all agency policies and procedures, relevant Washington Administrative Code, and King County Mental Health Division policies and procedures.
• In cooperation with agency management and CSC staff, establish and maintain cooperative relationships with a broad spectrum of human service organizations that provide resources needed by mental health consumers.
• Provide individual supervision and consultation to CSC MHP and BHCM case managers.
• Assess each employee for strengths and training needs. Provide regular supervision, clinical consultation, 6-month/annual performance evaluations, cultivate a culture of giving and feedback.
• Provide staff with clinical trainings such as risk assessment, harm reduction, trauma informed care, effective communication, documentation.
• Facilitate team meetings in a manner, which promotes team members contributing in their areas of strength and learning as needed. Develop team cohesion, which effectively serves the clientèle and provides the needed support for team members to effectively perform their job.
• Provide direct clinical supervision, schedule over-site and support, to the Night Supervisor for CDF and CDIS services, including scheduling of individual team members, and coverage of office as needed; review and authorize supervisee time sheets; submit on time to payroll department.
• Guide and participate in appropriate delivery of screening/assessment activities to assure resources are used for the target population.
• Review team clinical documentation to assure that team members maintain current and complete clinical records, and that records comply with the agency, state, and county clinical accountability policies and procedures and auditing purposes.
• Coordinate and participate in psychiatric consultations, clinical supervision meetings, team meetings, program meetings, and in-service trainings of mental health program staff; participate in clinical reviews and case conferences.
• Collaborate with non-mental health DESC staff to ensure continuity of care for consumers using other DESC services.
• Attend and participate in relevant team meetings, agency-sponsored trainings and all-staff meetings.
• Participate in program evaluation activities.
• Other duties as assigned.

EQUAL OPPORTUNITY EMPLOYER:

DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply.

MINIMUM QUALIFICATIONS:

• Master's degree in a social work, psychology or other relevant behavioral science or Bachelor of Nursing degree with specialty in mental health, preferred.
• Meet criteria as a Mental Health Professional as defined in current RCW and WAC guidelines.
• Strong collaboration, critical thinking, and problem solving skills.
• 2 years of experience working with adults who are homeless, have a mental illness and/or co-occurring substance abuse disorders.
• Knowledge of Recovery focused, strengths-based work in mental health.
• Knowledge of Harm Reduction and Trauma Informed strategies.
• Ability to meet Washington state requirements for registration as a counselor.
• Ability to communicate and work effectively with staff from various backgrounds.
• Valid Washington State Driver’s License and insurable driving record.
• Subscribe to the philosophy of cooperation and continuity across programs and of consideration and respect for clients.

PREFERRED QUALIFICATIONS:

• Licensed Social Worker (LICSW), Licensed Marriage and Family Therapist, or Licensed Mental Health Counselor (LMHC) in State of Washington.
• Qualified to provide Department of Health Approved Supervision to LICSW, LMFT and/or LMHC candidates.
• Bi-lingual English/Spanish.
• Supervisory experience.