WHY DEPT®?

We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20 countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world. 

We seek to create lasting impact by first understanding deeply how consumers and brands interact via culture, channels, content and commerce–and then crafting the right blend of marketing and tech levers for brands, which we know they need in order to stay ahead of the curve. 

ABOUT YOU

We expect Associate Directors to be developing as experts in client communications, have an understanding of integrated digital media strategy and be able to develop deep client relationships with key decision makers. They are responsible for delivery excellence across all day-to-day operations including client management and activation, while assisting the Director, Client Partner in delivering excellence across all of DEPT’s growth marketing service offerings. 

JOB RESPONSIBILITIES

• Responsible for developing and maintaining a strong rapport with their client - being the trusted advisor to the client and key face of the account team. Responsible for leading communications and day-to-day team operations to deliver effective strategy towards client goals. 
• Maintain a strong understanding of the holistic business for each client in their portfolio - with insights on their competitors, overarching business goals, engagements with other agency partners, performance priorities, etc.
• Responsible for orchestrating multi-discipline collaboration of activation, data, planning and tech teams for flawless execution of full-funnel, cross-channel campaign strategy and activation. Serves as the day-to-day account leader responsible for managing client expectations and effectively setting the account team up for shared success.
• Define channel mix and budget allocations by channel
• Possess a core understanding of Search, Social, Programmatic, Data Sciences & Analytics, Creative, SEO/CRO and have a strategic perspective on how/when to utilize various channels and how they work together to help meet client business goals. 
• Hold recurring check-ins with client senior points of contact to proactively solicit feedback and discuss larger client business initiatives. Relay information from clients to account & activation leads and build strategies accordingly or develop action plans to continue driving business growth.
• Establish positive relationships with all DMUS activation/service teams, understanding how to best collaborate with each and integrate them into client teams for optimal and seamless account management.
• Responsible for all major deliverables and presentations for their client portfolio ( FBRs/QBRs, annual review, in-person strategy meetings, tactical presentations, etc) to ensure activation teams across the board (media and growth) are delivering high-quality, innovative strategy - with a consistent story line to push their clients business and goals forward. Assist Director, Client Partner in creation of any executive level presentations as needed.
• Always looks ‘10 steps ahead’ when it comes to flagging risk, opportunity, and future needs for client stability and success
• Ensure successful onboarding of all new clients within their portfolio - overseeing initial overarching strategy, account management/collaboration process is set up for success, and client interactions and performance are off to a healthy start

• Ensure new team members are properly onboarded to each account, not just with day-to-day knowledge & skills development, but by providing a full deep dive into each clients’ business and priorities.
• Remain familiar with client SOWs and ensure clients are billed correctly each month, and manage hourly pacing and utilization if working on an hourly client.
• Ensure we have high-performing team members within account teams and flags any issues, concerns etc to appropriate activation & services leaders 
• Actively identify upsell opportunities and works with Director, Client Partner and appropriate leaders to effectively sell in more business 
• Play a key role in new business pitches

QUALIFICATIONS

• 7 years of experience in client-facing roles with cross-channel, digital media planning and activation contexts, with a minimum 3 years of experience directly leading client relationships and managing accounts at an agency; or equivalent experience on client side.
• At least two years experience working with B2B clients or at an in-house role. 
• Understands the role of marketing in sales-led and product-led B2B organizations
• Natural, proven leadership instincts that your team will want to follow, and your clients will implicitly trust. Able to understand clients' visible and invisible needs.
• Able to clearly and concisely articulate a persuasive point of view, both written and verbal, presenting to project stakeholders.
• The ability to provide feedback and strategic guidance to all paid media channels (search, social, shopping, display, mobile, native and video)
• Preferably hands-on experience with, if not deep understanding of, Google Search, Bing Search, Meta Ads, YouTube, Google Display Network, TikTok, Snapchat, Pinterest, LinkedIn, and major DSPs

WHAT DO WE OFFER?

We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our benefits package:

• Healthcare, Dental, and Vision coverage
• 401k plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave

The anticipated salary range for this position is $90,000 - $130,000. Salary is based on a range of factors that include relevant experience, expertise, physical location, and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind, we're flexible. 

WE SUPPORT YOU BEING YOU: 

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step. 

DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S. 

We are a B Corp-certified company passionate about purpose-driven work. Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place. 

DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500 digital specialists across 30 locations on 5 continents delivers pioneering work on a global scale with a boutique culture. 

Learn more about DEPT®

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. 

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

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