This position is located in the Office of Unemployment Compensation, Benefits Division, Department of Employment Services (DOES). This position conducts detailed claims examination, technical development, and adjudication to determine benefit eligibility for unemployment claims filed in the District of Columbia. Incumbent directs and coordinates a variety of UI training to new hires and existing employees. This position requires knowledge of the policies, procedures, and regulations related to the administration of UI benefits and processes to ensure that the department exceeds all UI Core Measures Acceptable Levels of Performance (ALPs), as outlined by the US Department of Labor (USDOL).

Duties and Responsibilities

Incumbent ensures TPS efficiency and effectiveness; interviews and observes UI staff to assess and evaluate internal controls; identifies flawed integrity processes and provides feedback for correction within requested completion deadlines to prevent non-compliance. Must be able to interpret and receive direction through national TPS program correspondence. Selects, reviews, and analyzes samples of tax activity; provides input to data processing staff in development and modification of automated tax systems; gathers and consolidates statistical information for USDOL. Identifies and determines causes of deficiencies and inaccuracies; compiles, analyzes, and collates data, in preparing periodic, special project, and annual written reports; prepares and submits weekly, quarterly and annual reports of findings, conclusions, and recommendations for submission to meet USDOL requirements; ensures reports are submitted timely to remain in good standing with national reporting requirements. Participates and leads expert-based discussions on UI and other related tax laws. Manages assigned simple and complex projects related to agency UI compliance, data validation completion, programmatic audits and program performance reviews.

Incumbent is the primary point of contact and accountability for TPS reports. Incumbent provides sound, professional judgment and feedback for corrective action to resolve audit and report discrepancies. Develops training materials, compliance standard operation procedures, and policies and presents training to department and other state level UI and compliance staff, and to public and private employers as requested and directed by agency leadership. Provides management and staff with findings and recommendations; provides technical assistance in recommending design and implementation of new procedures and forms; responds to recommendation inquiries from departmental management, regional or national offices. Conducts on-site reviews as necessary and as directed; represents District of Columbia at national TPS conferences. rves on various committees or panels and conducts seminars related to Unemployment Insurance. Responsible for speaking at auditor meetings and other forums, training new employees, and serving as a liaison between the agency, employers, and their representatives. Exchanges information through USDOL Regional contact personnel and maintains cooperative partnerships with other state tax programs.

Qualifications and Education

Applicants must possess one (1) year of specialized experience equivalent to the CS-11 grade level, or its non-District equivalent obtained in either the private or public sector. Specialized experience is defined as experience that is typically in or related to the work of the position to be filled and has equipped you with the particular knowledge, skills, and abilities, to successfully perform the duties of the position. Examples of specialized experience for this position include assisting with the review, examination, investigation, development, and adjudication of unemployment claims; examining claims for factual sufficiency and legal correctness.

A bachelor’s degree from an accredited four-year university and Knowledge of quality assurance and quality control concepts (QA/QC), operating principles, and methodologies applicable to the QA/QC lifecycle are highly desirable.

Licensure and Certifications

None

Work Conditions/Environment

The work is typically performed in a normal office setting.

Other Significant Facts

Tour of Duty: Monday – Friday, 8:30 am – 5:00 pm

Pay Plan, Series, and Grade: CS-0301-12

Duration of Appointment: Career Service –Term, NTE 13-Month

Collective Bargaining Unit: This position is covered under a collective bargaining agreement (AFGE Local 1000) and is subject to union dues through payroll deduction.

Promotion Potential: No known promotion potential

Position Designation: This position has been designated as security-sensitive therefore the incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability, and as such, incumbents of this position shall be subject to criminal background checks, background investigations, and mandatory drug and alcohol testing, as applicable.

EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.