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Receives, reviews, and transmits emergency and law enforcement related communications by operating multi-band sophisticated radio broadcast system, teleprocessing system, cellular emergency 911 telephone network and a worldwide police telecommunications system under the rules and regulations of the Federal Communications Commission to disseminate information on crimes and emergencies
Answer complaints and transmits broadcast orders to coordinate the dispatching of law enforcement and other emergency personnel
Coordinates the communications activities of National Attack Warning Systems, in accordance with the rules and regulations of the Federal Emergency Management Agency in the event of a public emergency such as nuclear detonation or natural disasters such as hurricanes or floods
Receives emergency and law enforcement related communications from the public via various communications devices, including emergency cellular 911 and enhanced 911 network and provides assistance as needed
Provides information via communications systems to coordinate the activities of law enforcement personnel who are engaged in major law enforcement actions such as highspeed chases, surveillance, searches, restraining orders, search warrants etc.
Provides information via communications systems to coordinate the activities of emergency personnel who are engaged in major emergency actions such as natural disasters, medical, fires, domestic abuse, emergency medical, psychological commitments, etc.
Utilizes numerous federal, state, municipal law enforcement and emergency communication systems for the purpose of receiving, evaluating, and forwarding information to other federal, state, municipal and international law enforcement and emergency agencies
Responds to requests for information from worldwide law enforcement agencies relative to missing or wanted individuals, criminal histories, stolen property, sensitive intelligence such as drug interdiction and terrorist activities, stolen property, etc.
Receives and reviews requests, and coordinates the emergency transport of human blood and/or organs to and various medical facilities throughout the Commonwealth and/or nationwide, as required
Responds to requests for information via telephone, from other agencies, the news media and the general public to provide both law enforcement-oriented and general information concerning weather conditions, road conditions and travel directions
Maintain records of radio transmissions and teleprocessing systems received and/or transmitted and maintain files of such records
Maintains and operates and emergency TDY system for the hearing-impaired public
Facilitates a language line system for the non-English speaking public; performs related duties as required.
Pre-Employment Requirements - Candidates must pass a pre-employment screening which includes: 1) Drug Screening; 2) A criminal records check based upon fingerprint examination; 3) A background check to include criminal, employment, personal and, if applicable, military service history; and 4) For State Police Dispatcher positions, a hearing test to establish capacity to perform the essential functions of the job, with or without reasonable accommodation, in varying sound environments. Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.
You will have no choice about which shift you are assigned to work; You will have no choice about which days you work; You will be required to work all three shifts, including during the training period; Required to work weekends on a regular basis; Work any or all Federal, State and religious holidays on the recognized or actual date; Work on personally important or special days (i.e. birthdays, anniversaries, sporting events, etc); Obtain childcare between 6:30 am – 3:30 pm (days); 2:30 pm – 11:30 pm (afternoons); and/or 10:30 pm – 7:30 am on a regular basis; As necessary, obtain childcare for weekends and holidays on a regular basis; As necessary, obtain childcare on short notice events on a frequent basis; Work voluntary overtime, before or after a shift, sometimes with little to no notice; Work mandatory overtime, before or after a shift, sometimes with little to no notice; You must have reliable transportation that will function in the 24 hour environment.
MSP-RSU-DSU
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
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Full Time
$50k-61k (estimate)
04/18/2023
05/16/2024
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Quotes from people on Public Safety Dispatcher job description and responsibilities
The Public Safety Dispatcher provides dispatching services during emergency and routine assignments.
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A number of other organizations use dispatchers to respond to service calls, coordinate transportation schedules, and to organize the delivery of materials.
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Public Safety Dispatcher Dispatchers are responsible for monitoring all of the communications within a specific geographic area.
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Performs a wide variety of specialized duties involved in emergency communications; and performs related duties as assigned.
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Dispatchers should be able to work and collaborate with a variety of professionals, such as law enforcement, firefighters, paramedics and supervisors.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Public Safety Dispatcher jobs
Public safety dispatchers may also have to obtain certifications and attend additional training before or after they are employed by state or local governments to dispatch for police, fire, or emergency medical services.
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Effectively operate public safety radios, computer‐aided dispatch and records management systems, Automatic Vehicle Location programs, and other software applications and modern business equipment to perform a variety of work tasks
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Public Safety Dispatcher series are expected to possess the skills, knowledge, and abilities essential to the successful performance of the duties assigned to the position
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Dispatchers need the technological skills to use computers, software, radios and recording equipment.
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