Duties * Assists project managers with evaluating and establishing new systems and processes, such as streamlining directorate operations and process improvements. * Performs testing, reports bugs and issues, documents benefits and risks of new systems, processes, creates documentation and standard operating procedures, and helps user learn the new systems, processes. * Creates documentation for user training and develops standard operating procedures for DTIC processes. * Assists developers with troubleshooting operational issues, developing system change requests to correct defects, and prepares revised standard operating procedures to address software changes. Requirements Conditions of Employment * U.S. Citizenship or National * Suitable for Federal Employment * Registered for Selective Service (if applicable) * This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination. Qualifications SPECIALIZED EXPERIENCE REQUIREMENTS: One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade or pay band level within the federal service, which demonstrates the ability to perform the duties of the position, is required. For the GS-09, one year of specialized experience as a GS-07 in the Federal service, or comparable in difficulty and responsibility to GS-07 if outside the Federal service, is required. Specialized experience is defined as experience performing analysis of current or existing work processes or procedures; creating documentation or preparing reports; and experience with presentation tools and providing briefings. For the GS-11, one year of specialized experience as a GS-09 in the Federal service, or comparable in difficulty and responsibility to GS-09 if outside the Federal service, is required. Specialized experience is defined as experience performing analysis of current or existing work processes or procedures; preparing reports, or creating other documentation such as Standard Operating Procedures or user manuals; experience in presentation tools and methods; gathering/documenting requirements for a project or work process; and performing system and application testing; for example, user acceptance testing. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education SUBSTITUTION OF EDUCATION FOR EXPERIENCE AT GS-09 LEVEL: Two full years of progressively higher level graduate education, or Master's or equivalent graduate degree such as LL.B. or J.D., may be substituted to meet the experience requirement. SUBSTITUTION OF EDUCATION FOR EXPERIENCE AT GS-11 LEVEL: Three full years of progressively higher level graduate education or Ph.D. or equivalent doctoral degree. To be creditable, education must have been obtained in an accredited college or university. You must report only attendance and/or degrees from schools accredited by accrediting institutions that are recognized by the U.S. Department of Education * FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in a conventional U.S. education program. It is your responsibility to provide such evidence when applying or prior to appointment as outlined above. * Qualifying education from colleges and universities in foreign countries must be evaluated in terms of equivalency to that acquired in U.S. colleges and universities. Applicants educated in whole or in part in foreign countries must submit sufficient evidence, including transcripts, to an accredited private organization for an equivalency evaluation of course work and degree. You must provide a copy of the letter containing the results of the equivalency evaluation upon request. Failure to provide such documentation when requested will result in lost consideration. For more information regarding evaluation of foreign education for federal employment, please visit the U.S. Department of Education Additional information * A one year probationary or trial period may be required. * Telework availability will be based upon the mission requirements and supervisory determination * Management has the prerogative to select at either grade level. * This recruitment provides promotion opportunity to target position without further competition when selectee is eligible and recommended by management. However promotion is not guaranteed and no promise of a promotion is implied. * Background or Security Investigation: The individual selected will be subject to an investigation in conjunction with granting of a security clearance prior to appointment. Selectee must be able to obtain and maintain a Secret security clearance. For more information see the security section of Understanding Vacancy Announcements. * We may use this announcement to fill additional vacancies within 90 days of the closing date. * Moving costs will not be paid. * Recruitment, relocation, or retention incentives may be authorized. The Tax Cuts and Jobs Act of 2017 makes certain reimbursements/payments taxable. For information on these changes and the Relocation Income Tax Allowance (RITA), for which some appointees are eligible, click here . * For more information on veterans' preference click here . * Males born after 12-31-59 must be registered or exempt from Selective Service (to verify your registration status click here ). * Interagency Career Transition Assistance Program (ICTAP): For information on how to apply as an ICTAP eligible click here . To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 90 or above on the rating criteria for this position. * The Department of Defense (DoD) policy on employment of annuitants issued March 18, 2004 will be used in determining eligibility of annuitants. * This position is subject to the limitations imposed by the DOD Priority Placement Program. * Priority Placement Program (PPP) Military Spouse Preference (MSP) eligible candidates will receive priority consideration at the highest grade level for which they have applied and been determined best qualified up to and including the full performance level. * PPP Application Based Preference Eligibles (Military Reserve and National Guard technicians, Military Reserve and National Guard technicians receiving disability retirement, and Retained Grade employees) will receive priority consideration at the full performance level only. * For more information regarding qualifications requirements please click here . * You may submit a cover letter which will be forwarded to the selecting official with your resume. Your cover letter will not be used to verify your qualifications or eligibility * If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application . * Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above. IMPORTANT NOTE - YOU MUST FOLLOW ALL APPLICATION INSTRUCTIONS CAREFULLY. ERRORS OR OMISSIONS MAY AFFECT YOUR RATING. Your application will be evaluated and rated under the Category Rating and Selection Procedures. We will review your resume and supporting documentation and compare this information to your responses on the occupational questionnaire to determine if you meet the minimum qualifications for this job. Please follow all instructions carefully. Errors or omissions may affect your rating. Eligible candidates will then be placed for selection consideration into 3 categories as described below: * Best Qualified Category: Meets the minimum qualification requirements and demonstrates experience as an expert in the field or recognized as a senior specialist, team lead, etc. * Highly Qualified Category: Meets the minimum qualification requirements and demonstrates full-performance level experience based on responses to occupational questionnaire. * Qualified Category: Meets the minimum qualifications and demonstrates minimum experience and/or training only based on responses to occupational questionnaire. The Assessment Questionnaire takes approximately 15 minutes to complete and collects information on your education, training and experience related to the following critical competencies: * Administration and Management
* Communication
* Problem Solving
* Technical Competence You can preview the Assessment Questionnaire here: https://apply.usastaffing.gov/ViewQuestionnaire/12393824 * Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career ver