Duties * As an Information Technology Specialist (Data Management/Systems Administration), you will: * Support enterprise backup software solutions by creating snapshot copies of data that can be recovered if a primary data fails. * Provide guidance to customers on procedures with storage management by answering questions on availability of modifying existing processes. * Configure systems based on Information Assurance (IA) security standards to include the DISA Security Technical Implementation Guides. * Ensure the security maintenance of data storage systems is in accordance with the standard operating procedures. * Ensure backups run on schedule along with data retention mandates to verify all backup jobs completes the task on schedule. * Coordinate with vendor support for fulfillment of deliverables outlined within service level agreements. * Maintain application tools to monitor network resources within the machine information technology (IT) infrastructure. Requirements Conditions of Employment * Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation. * This position has been designated as non-critical sensitive as defined in DoD 5200.2-R, and requires you to possess, or obtain and maintain for the duration of employment, a Secret security clearance. * This position requires you to earn the required certification for this position as outlined in DoD 8570.01-M, Information Assurance Workforce Improvement Program, dated December 19, 2005 (incorporating Changes 4, 10 November 2015). * This position requires you to possess or obtain and maintain Security Certification within 6 months of hire date. * This position requires you to possess or obtain and maintain AWS Computing Environment Certification within 6 months of hire date. * This position may require you to work overtime and/or other than normal duty hours, which may include evening and weekend hours. Qualifications **Telework eligible position - Position has an official duty location of North Chicago, IL and is eligible for Situational Telework at the discretion of the Command. This position is NOT eligible for remote work (remote duty location). If telework is approved, selectees will be required to report to their official duty location as outlined in their telework agreement.** Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. * 30 Percent or More Disabled Veterans
* Current Department of Army Civilian Employees
* Current Department of Defense (DOD) Civilian Employee (non-Army)
* Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce
* Interagency Career Transition Assistance Plan
* Land Management Workforce Flexibility Act
* Military Spouses, under Executive Order (E.O.) 13473
* Non-Department of Defense (DoD) Transfer
* People with Disabilities, Schedule A
* Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible
* Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible
* Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement
* Priority Placement Program, DoD Retained Grade Preference Eligible
* Reinstatement
* Veterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience and/or education requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document . Basic Requirement for Information Technology Specialist (Data Management/System Administration), GS-2210-11: Specialized and Other Experience: One year of specialized experience, at the next lower grade level or equivalent, which includes: Establishing system availability of the organization's information technology systems; Assisting back-end computing infrastructure systems along with Storage Area Network (SAN) solution covering virtual and/ or physical servers; Applying knowledge of computer hardware to assist customers with issues that may occur; Performing server operating system diagnostics, analyze results, research to interpret system error logs, and resolve problems. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-09). OR Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you may qualify if your education meets the definitions below: Education: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or, three full years of graduate education from an accredited or pre-accredited institution that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks. AND The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing work independently that rarely requires editing or review by others. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving simple and routine problems, questions, or complaints and providing support and guidance to customers on non-routine issues; serving as a primary resource for customers, requesting assistance with complex issues when necessary; and participating in meetings and providing advice to customers in own area of expertise. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: expressing facts and ideas in a clear, concise, convincing, and organized manner; clearly conveying moderately complex ideas, concepts, and information to customers; exhibiting active listening by demonstrating understanding of audience comments and/or questions. (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: identifying and solving problems by gathering and applying information from a variety of materials or sources that provide several alternatives; recognizing and taking action to address non-routine problems; soliciting feedback from multiple stakeholders to understand an issue or problem and accurately assess its root causes and potential solutions; seeking supervisory review where appropriate. You will be evaluated on the basis of your level of competency in the following areas: * Information Assurance
* Information Systems/Network Security
* Information Technology Research and Development Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-09). If you are a current, Federal employee, you must include your pay plan, series and grade in your work experience(s) on your resume submission and/or upload supporting documentation (within-grade increase SF50) to show that you meet the time-in-grade requirement. In addition, if your step reflects '00', you must include your current salary for each position. Education FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/internat