Denver Zoo is a leader in animal care, wildlife conservation and education. We are passionate about our commitment to excellence in support of our mission of Inspiring Communities to Save Wildlife for Future Generations.

Denver Zoo honors our animals, staff, and guests by conducting ourselves at the highest level of integrity through our Core Actions -- Inspire Awe: Safety, Care, Connect and by embracing our Core Values of: Welcoming, United, Curious, Courageous and Transformative in all that we do.

The Seasonal Guest Services Representative advances Denver Zoo's mission and goals by providing welcoming guest service while conducting admission, sales and/or other operational duties. This position is for the 2024 Spring/Summer season and is budgeted through mid August 2024.

The perfect recipe for a Guest Services Representative at Denver Zoo? Our best Representatives love greeting guests, solving problems, and are great at keeping track of operations. You’ll be responsible for processing transactions, balancing cash, and creating moments of awe for our guests.

Our staff is a dedicated and diverse group of individuals committed to providing quality care to our animals while creating moments of awe for guests. If you are a like-minded individual and thrive in a dynamic, fast paces and innovative culture, Denver Zoo is the place for you! 

Essential Duties and Responsibilities 

• Welcome and greet each guest in a friendly and professional manner while anticipating their needs.
• Provide efficient and accurate collection of various fees including but not limited to; admissions, attractions, memberships, programs and events.
• Utilize suggestive upselling techniques to enhance the guest experience.
• Provide way finding support at various exhibits throughout the zoo to ensure safety of guests and animals
• Assist with various projects/activities for the Guest Services and Guest Operations department.
• Collaborate with all Denver Zoo Departments and staff to provide an exceptional guest experience.

At Denver Zoo, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our guests. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Technical / Professional Requirements & Qualifications

• Previous customer service experience preferred
• Previous cash handling experience preferred
• Must be able to work independently with limited supervision
• Basic computer skills including Microsoft Office Suite are preferred.
• Must possess and demonstrate a high level of professionalism.
• High-energy, adaptive team-player with a passion for guest services.
• Good under pressure. You don’t fold and get overwhelmed easily.
• Requires the ability to embrace, support, and integrate Denver Zoo’s philosophies to promote and demonstrate its commitment to diversity, inclusion, equity, and anti-racism.

Position Conditions

• This role has physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing.
• This role also requires uniforms and/or usage of Personal Protective Equipment (PPE).
• Ability to pass background check and pre-employment drug and alcohol screen.
• Ability to lift up to 50 lbs.
• Ability to walk (80 acres) and/or stand up to 7.5 hours daily in extreme cold and extreme heat.

Compensation

Hourly rate for Seasonal Guest Services Representative: $18.29

Benefits

This is a seasonal/temporary position and as such is not eligible for benefits at this time; however, sick time is accrued.

Application Process and Timelines

Open until filled.Review of applications will begin immediately. Denver Zoo reserves the right to close the position at any time. 

Black, Indigenous, and People of Color (BIPOC) and others who identify as nonwhite, people with disabilities, members of the LGBTQIA community, and those with lived experience with racism and/or misogynoir are encouraged to apply for this role. 

Denver Zoo is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected status or any other characteristic protected by law.

www.denverzoo.org