SPECIALIST, FAMILY CONSTITUENCY SERVICES (JOB ID: 63046)

• Addresses concerns referred by the Board of Education and the Office of the Superintendent and assesses and troubleshoots escalated problems, applying expert understanding to resolve complex challenges; focuses on the root cause to achieve systemic and sustainable improvement.
• Provides effective and equitable dispute resolution services, identifies and assesses systemic obstacles between school staff and families, and builds solutions to support improved school community relations.
• Acts as the first escalation point for families and community members looking to address concerns above the building leader and serves as a central point of contact for external stakeholders during emergencies or crisis.
• Collaborates with Instructional and Operational Directors and uses data trends to make recommendations.
• Maintains specialized knowledge of district policies and procedures and ensures that DPS investigations related to assigned parent and community concerns are conducted fairly and in compliance with applicable district policies and procedures.
• Conducts grievance inquiries and investigations and reviews decisions made by schools about assigned concerns from parents and community members.
• Provides consultation, coaching, training, presentations, and facilitation on various topics related to conflict management, de-escalation and customer service.
• Works according to guidance from the Office of General Counsel to mediate with families in place of legal action and/or after legal action to ensure that communication and relationships are restored.
• Manage Tier 3 concerns and parent conduct letters.
• Manages the receipt and tracking of grievances from families with students at charter schools and ensures that concerns regarding Special Education are addressed.
• Works with other teams in the District to both influence and implement policies, procedures, programs and initiatives that pertain to Family and Community Engagement.
• Assists with answering the Family and Community Helpline (FACE helpline).
• Other duties as assigned.

• Two (2) plus years of Conflict resolution/mediation and group facilitation.
• Three (3) plus years of Community work.
• Knowledge of Microsoft Office/Google Suite including Word, Excel, Outlook, Google Docs. Google Sheets, Google Slides.
• Effective time management and organizational skills.
• Effective communication skills.
• Strong attention to detail.
• Effectively handle multiple demands and competing deadlines.
• The ability to take responsibility for one’s own performance.
• Work collaboratively with others on a team.
• Aptitude for variety and changing expectations and a fast-paced environment.
• Familiarity with Denver Public Schools (preferred).
• Bilingual (English and Spanish) preferred.

• High school diploma or equivalent required.
• Bachelor’s Degree (preferred).

• Work Year Calendars (including accrued time off): http://thecommons.dpsk12.org/Page/1129
• Benefits (including DPS contributions):http://thecommons.dpsk12.org/Page/1397
• Compensation Structures: http://thecommons.dpsk12.org/Page/244
• Employee must live and work with a permanent home address in Colorado while working for Denver Public Schools