THIS POSTING MAY CLOSE AT ANY TIME ONCE A SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED.

The Senior Server Engineer works with minimum supervision, typically regarding matters requiring greater technical expertise. This position supports the Denton County server and storage environments. Acts as a mentor and shares knowledge with team members to help develop and improve knowledge, skills, and performance. Serves as a primary resource for problem management and resolution. The Senior Server Engineer is required to provide excellent customer service, resolve problems in a timely manner, communicate effectively, and be a positive contributor to the Denton County Technology Services team.

Examples of Duties

• Handles service request escalations from entry and intermediate-level positions.

• Acts as a primary resource for problem management and resolution.

• Manages server and storage projects.

• Installs, configures, and troubleshoots server and storage hardware and software applications.

• Provides advanced administration for server and storage applications.

• Installs, configures, and troubleshoots video surveillance systems.

• Performs IP telephony configuration, installation, and repair.

• Manages all aspects of Microsoft identity and access management services.

• Mentors and trains team members to help develop and improve knowledge, skills, and performance.

• Researches, evaluates, tests and recommends new technologies beneficial for county employees.

• Maintains server and network documentation.

• Maintains an accurate inventory database of county servers and network assets.

• Provides weekly written report to the team manager.

• Creates specialized reports as needed.

• Documents all work and maintains related files and records.

• Reviews work product of entry and intermediate positions to ensure adherence to policies, department procedures, and best operational and security practices.

• Supervises, directs, and leads the team in the absence of the team manager.

• Assigns service requests and/or projects to team members as directed by the team manager.

• Provides budget estimates and recommendations relating to the team to the team manager.

• Follows county policies and best practices related to information security; exercises good judgment to protect the confidentiality, integrity, and availability of Denton County computer systems and electronic records; operates as a Denton County cybersecurity champion and promotes a cypersecurity-minded culture; supports compliance with CJIS, HIPAA, and other information security regulations.

• Displays and reflects the culture, mission, vision, values, and direction of the department.

• Regular and punctual attendance is required.

• Performs other related duties as required.

Minimum Qualifications

• High School Diploma or GED and a minimum four years of experience in a related field; or an equivalent combination of education and related experience required.

• Bachelor's degree in related field preferred.

• Microsoft Certified Solutions Associate (MCSA) and/or ITIL Certification preferred.

• Position may require various computer or technical-related certifications.

• Must not have any Class B misdemeanor or higher convictions or deferred adjudications.

• Possession of a valid driver's license required. Must obtain a valid Texas driver's license within 90 days of employment.