We have an opening for an Ortho Patient Coordinator, patient hours, full-time. This position supports one doctor that travels between our Gammon Clinic, South Clinic and AmCenter Clinics. Earn a $1000 bonus!

With a robust history dating back to 1969, DHA is a leader in the community as a widely respected dental provider. You can be a vital part of our tradition of excellence. In 1969, a group of five dentists, led by Drs. Daro A. Buchanan and Richard O'Brien, formed Dental Health Associates of Madison, Ltd. (DHA). Both dentists had been single practitioners for 15 years, but saw the need for a unified, complete range of services at a single location. Since DHA's inception as a traditional group dental practice in the late 1960's the concept of a group of dentists joining together provides many benefits for both the patients and the practitioners. As a group, their goal is to provide a comprehensive approach to dental care for their patients. They also realize the benefit of peer review and shared consultation to assure high quality dental care. So while some things have changed over the years, the basic premise remains the same: to provide the best possible dental health care to our patients. We have grown over the years from only performing general dentistry to having specialties--periodontics, endodontics and orthodontics. We have grown from 5 to 33 dentists with auxiliary staffing of over 275. We have seven locations that reflect the geographic distribution of our patients in and around the Madison area.

Position Summary:

The primary function of the Ortho Patient Coordinator is to greet, provide accurate and friendly customer service, and schedule patients and visitors in person and on the telephone, while serving as a liaison between patients and dental office staff.

Qualifications

Essential Functions

* Project a professional image while greeting patients and visitors.

* Schedule patient appointments in-person and by telephone.

* Collect, enter and retrieve demographics and insurance information.

* Monitor and maintain doctor's schedules.

* Communicate schedule changes with clinical staff.

* Disinfect and prepare orthodontic station for patient procedures according to OSHA guidelines; sterilize instruments, set up instrument trays and organize orthodontic treatment equipment and supplies.

* Accurately document finished or pending procedures in chart and/or dental software program.

* Mastery of patient education, presented in a compassionate and professional manner.

* Respond to patient requests by screening for urgency to determine if emergency treatment is needed.

* Perform orthodontic expanded duties, including before and after photographs, cephlalometric film, taking accurate impressions.

* Perform other duties as assigned.

Physical Demands of Position:

While performing the duties of this position, the employee is continuously required to sit for long periods of time, stand, walk and use hands and fingers. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Occasionally lifting, pushing or pulling. Multi-tasking required during varying degrees of patient volume. It is necessary to view and type on computer screen for long periods.

Environmental/Working Conditions:

Works in a typical administrative setting with climate control and appropriate lighting. Involves frequent contact with patients, staff, vendors and the general public on a daily basis. Contact may involve dealing with angry or upset people.

Equipment Used:

X-ray Equipment, orthodontic instruments, working with dental impression materials (cement and glue), and internet based dental software. Computer, Telephone, Printer/Copiers/Scanners/Fax, Calculator

Job Specifications:

* Work in customer service industry helpful.

* Experience with computer software applications and the ability to learn computer software quickly.

* Must be able to stay alert in anticipation of assistants needs and have good time management skills.

* Ability to operate business equipment and dental clinical equipment such as x-ray machine. Keyboard experience is essential.

* Professional patient contact skills are required, including compassion for patients.

* Must be able to concentrate and maintain close attention to detail using visual and tactile senses.

* Ability to read, understand and follow oral and written instruction.

* Ability to maintain confidentiality of sensitive information.

* Effective verbal and written communication skills in English language.

* Demonstrated prioritization, problem-solving, organizational skills and detail-oriented.

* Skilled at multi-tasking and making sound judgments.

* Demonstrated ability to remain positive and calm in all circumstances.

* Ability to work harmoniously within a team.

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Dental Health Associates of Madison, LTD is an equal opportunity employer.