Overview

Dental Care Alliance is currently seeking a Remote Scheduling Coordinator, you will be responsible for scheduling appointments for a subset of offices.

Appointment scheduling will be completed in a timely and professional manner via text, phone and / or e-mail. Attention to detail, timeliness and professionalism are key aspects to this role.

Responsibilities

• Respond to all text messages in a timely manner via text, phone and / or e-mail. This may include cancelling, rescheduling and / or scheduling appointments for patients.
• Respond to all appointment requests to schedule or reschedule appointments for established, lapsed and new patients via text, phone and / or e-mail.

o This pertains to scheduling hygiene appointments or Dr. treatment from the treatment plan.

o This includes following scheduling templating, entering correct information and / or updating old account information.

• Document scheduled appointments using provided task forms.
• Assist patients with questions regarding many various subjects.

o Distinguish between what we, as a department, can help the patient with and what may need to be addressed by the front desk.

• Communicate with Supervisor when any questions or problem arise as well as when workload gets low.
• Able and willing to assist co-workers.
• Keep up to date with quarterly training in a timely manner.

Outbound Duties

• Make outbound phone calls to patients regarding scheduling unfinished items on treatment plan.
• Call patients to reschedule any missed or cancelled appointments.
• Schedule appointments following all processes and guidelines.

o This pertains to scheduling hygiene appointments or Dr. treatment from the treatment plan.

o This includes following scheduling templating, entering correct information and / or updating old account information.

Assist patients with questions regarding many various subjects.

o Distinguish between what we, as a department, can help the patient with and what may need to be addressed by the front desk.

• Document each phone call and result in the provided software.
• Communicate with Supervisor when any questions or problems arise as well as when workload gets low.
• Able and willing to assist co-workers.
• Keep up to date with quarterly training in a timely manner.

Qualifications

• Strong verbal and written communication skills; ability to present findings and recommendations clearly.
• Strong attention to detail
• Ability to identify scheduling challenges, analyze root causes, and develop effective solutions
• Dental Knowledge is a plus
• Effective time management and the ability to meet deadlines
• Basic Excel skills
• Knowledge of Microsoft Office programs

Options

Sorry

Last updated : 2024-05-12