Overview

We are currently seeking an experienced Dental Office Manager for our affiliate practice; Dental Specialty Center - Naples.This is a full time position working Mon-Fri 8:00-5:00/ Ideal candidate will be enthusiastic, detail-oriented and have a positive energy. This position will oversee the operation of the entire dental office. Must be familiar with: insurance claims, appointments, customer service with patients, setting standards, policies & procedures, front desk clerical duties, handling specific budgets, writing reports, documentation, scheduling, etc. Candidate must have experience in dental office and managing a team of 5 or more people.

Responsibilities

The following office manager duties are noted; however, other duties may be assigned:

• Achieves revenue goals by effectively managing patient scheduling, staff productivity, collections and receivables, specialty referral process, and miscellaneous operations expenses.
• Manages office within budget guidelines to include clerical and auxiliary supply purchases, equipment upgrades, labs and labor costs.
• Increases and stimulates new patient growth by supporting sales, marketing and promotional programs.
• Recruits, hires and develops office teams capable of providing best in class patient care.
• Directly supervises office teams and proactively manages their performance and development including but not limited to performance feedback, appraisals, and corrective actions.
• Communicates with office teams regularly to ensure they have the information, tools, and support needed to perform their jobs effectively and successfully.
• Completes administrative tasks, such as flash report review, bank deposits, revenue posting, staff payroll and bonus, accounts receivable reports and invoice processing correctly and within deadline.
• Maintains patient data to include required regulatory chart documents, personal information, treatment consultation documentation, account history transactions and electronic QSI data.
• Manages and assists designated office team members with appropriate payment and insurance processes.
• Maintains facilities and equipment cleanliness and safety and reports and/or corrects hazards when necessary in compliance with all state and federal regulations, including OSHA.
• Ensures flawless execution of operational standards, including compliance with established company policies, procedures, and government regulations.
• Responds to doctor, patient and employee grievances, complaints, and inquiries and seeks assistance when necessary.
• Continually works towards building and sustaining a joined leadership work environment with doctors.
• Performs other duties as assigned.

Qualifications

Education & Experience

• Must have management/supervisory experience within a dental office, prefer 2-3 years
• Must have experience working in a dental, medical office required
• Must have experience in insurance

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