Title:

IT Technology Support Analyst

Job Purpose:

In this role, the Technology Support Analyst is responsible for escalations on support requests and sometimes first contact with users needing technical support, providing customer service, creating support requests, resolving problems through research, and desk-side support. Performs training services as needed.

Main Duties and Responsibilities:

• Provide technical support to end users remotely and at desk-side

• Enter requests, updates, and resolutions into the ticketing system accurately and according to established processes
• Support OS, Security, Application and Hardware issues
• Perform necessary account updates and other administrative functions as assigned
• Help to maintain IT inventory
• Create end-user documentation and deliver training

• Observes and respects the confidentiality of information in regard to patients, visitors and co-workers employees including salary information, if exposed to any of the above referenced information in the course of his/her job function.

Requirements:

• 3-5 years related IT experience, including experience in the support of desktop hardware, software and Microsoft Windows operating systems required
• Strong understanding of PC laptop and hardware
• Preferred Certifications: ITIL, A , MCSA, CCNA, Network , etc.
• High School Diploma or equivalent required.

Denova is an integrated primary care and behavioral health practice based in the Greater Phoenix metropolitan area. Our comprehensivevirtual care services are available for residents throughout the entire state of Arizona.

We provide a “whole person” approach to health and promote collaboration among our team of primary care providers and specialists. Our unique service integration of primary care, behavioral health, addiction medicine, and wellness enables our team to provide better health outcomes.