Description Accountability: Reporting to the General Manager and Restaurant Manager, the Host/Hostess greets and seats guests in a friendly and courteous manner, receives payment and assists other service personnel as needed to provide total guest satisfaction. Responds to and addresses guests concerns. Also portions food to follow company menu and food specifications and timing standards. Adheres to all federal, state and local safe food handling regulations. Key Business Areas: A "Key Business Area" is an area of performance in which the Host/Hostess must be successful to meet their accountabilities. Successful results in the Key Business Areas are supported by the following behaviors or actions:
Greets guests immediately in a friendly manner upon arrival and acknowledges at departure
Demonstrates a sense of urgency and meets service cycle timing standards
Seats guests at clean, dry tables utilizing proper seating rotation
Determines and provides for any special needs of guests
Maintains guest waiting list and adheres to proper seating order procedures
Describes promotions and suggestively sells while seating guests
Demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions
Uses proper telephone etiquette
Enters and delivers "To Go" orders correctly
Addresses complaints promptly in a courteous manner, and notifies the supervisor of any issues
Clearing and setting tables
Willingly assists other team members without being asked
Maintains proper supply of clean menus
Demonstrates knowledge of station and floor breakdowns
Possesses strong product and menu knowledge
Maintains foyer area of restaurant to be clean, organized and inviting to guests
Adheres to Denny's Brand Standards and internal policies and procedures
Provides courteous service and is cordial to all team members and guests