General Manager

Job Descriptions

It’s all on you! Whether or not the guests are happy and the teams are motivated is a direct result of how much fun you have as a Denny's General Manager. In return, you can expect a competitive salary based on experience, quarterly bonuses, world class training, and a generous benefits package that is the best in the business. We embrace diversity and foster a work environment of inclusion through respect, fairness and understanding. We provide comprehensive orientation and new hire training along with continuous online development classes with an opportunity for advancement. And, we hire fun people in every part of the restaurant so your job will be far more enjoyable.

Denny's General Managers lead a team of Assistant Managers and Team Members in the execution of an excellent Guest experience. Your efforts have directly responsible for increasing Guest order counts, sales growth and brand health. To ensure decisions and actions are in alignment with the Credo and Values and all Dennys standards are met. To select, coach and develop Team Members. You set the tone for how fun everyone’s job is and how they celebrate each guest we serve.

Specific responsibilities of the General Manager include:

• Manages all day-to-day restaurant operations with a focus on delivering a great Guest experience; directly supervise and support 1–3 Managers and hourly Team Members; manages all profit and loss centers

• Executes on all brand standards through managing and coaching Team Members and Managers

• Interact with delivery services and guest ensure they receive a great Service Style experience; follow up on any issues and complaints they may have to ensure Guest Satisfaction

• Follows and ensures that the restaurant and staff are set up for an outstanding shift

• Identifies opportunities to drive sales, oversee implementation of local store marketing and national marketing promotions.

• Determines current and future staffing needs in the restaurant to ensure an adequate number of talented Team Members are available to deliver a great Guest experience

• Identifies and develops high potential Team Members and Managers to fill future openings

• Provides ongoing and honest feedback, coaching and development to Managers and Team Members

• Evaluates performance fairly and frequently and holds Team Members accountable to results

• Creates a safe, clean and discrimination-free environment for all Managers and Team Members by ensuring all legal and company standards are met

• Respond to Guest service complaints, taking all appropriate actions to turn dissatisfied Guests into return Guests

• Completes all financial and personnel / payroll related administrative duties in and an accurate and timely way, in accordance with company policies and procedures

• Ensures all newly hired Team Members follow and complete their appropriate training plan, including required paper and electronic paperwork

• Approves disciplinary actions pertaining to termination

• Validates inventory per company standards

• Ensure proper security procedures are in place to protect Team Members and Company assets

• Cooking alongside Team Members for the entire shift

• Ensuring packaging of orders follows Dennys standards as well as Local and State health and safety standards

• Ensures that all prepared food meets Dennys standard of excellence, 100% recipe adherence, and adheres to product sensitivity and Togo packaging guidelines

• Complies with all food safety rules, laws, protocols, and standards

• Keeps updated on recipe changes. Ensures proper execution of recipe procedures to maintain a high quality and consistent product

• Keeps entire kitchen clean, stocked and sets up rotation

• Communicate ticket times and potential problems with proper coaching to staff

• Completes prep work for stocking and set up of station. Breaks down and cleans station thoroughly daily

• Cleans and sanitizes throughout shift

• Ensures proper rotation of product. Labels, day dots and signs all products as necessary

• Keeps immediate supervisor promptly informed on all problems and unusual matters of significance. Takes prompt corrective action where necessary or suggest alternative courses of action

• Completes Truck order and any other deliveries on time

• Performs other duties and responsibilities as required or requested by supervisor

• Must love seeing guests return again and again because of the good work you do making the guest experience extraordinary

Requirements:

You have to love people. A Dennys General Manager must possess superb communication and customer service skills necessary because you’re going to be connecting with a diverse customer base and motivating a top-performing team. Our ideal General Manager has a wealth of experience managing a restaurant and with a strong business acumen, managing P&L, budgets, and financial projections. And, a strong desire to be the best of the best in the service industry.

Specific requirements for the General Manager include:

• Minimum of 2 years of experience as a Restaurant KM or AGM

• Possess business acumen and ability to manage P&L, budgets and financial projections and analysis

• Must be capable of performing all functions and meeting all qualification standards for all hourly positions

• Knowledge of back-office systems to fulfill management functions

• Knowledge of Third-Party delivery order systems

• Must be able to walk and stand during entire shift

• Frequent bending and stooping required

• Must be able to lift up to 30 lbs

• Must be able to read and write English

• Must be able to hear well amongst loud background noise

• Must love the challenge of setting a high standard every day

Job Type: Full-time

Pay: $68,000.00 - $71,877.76 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 3 years

Restaurant type:

• Casual dining restaurant

Experience:

• Restaurant management: 3 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Relocate:

• Sacramento, CA 95834: Relocate before starting work (Required)

Work Location: In person