JOB SUMMARY

Under the supervision of the Security Captain, the Security Staff Sergeant is responsible for overseeing and coordinating a variety of security activities at the assigned job site. Duties include: training security officers and shift supervisors, ensuring delivery of quality security services, monitoring regulatory and contract compliance, conducting audits, providing administrative support for security operations, handling confidential materials, generating reports, and other. The Security Staff Sergeant is a working supervisor who may assist with first line supervision of the assigned security workforce.

This position requires a high attention to detail and accuracy, excellent customer service skills, sound judgment, and the ability to build effective partnerships with the client and customers.

Work Schedule: Urban (M-F)

REQUIRED QUALIFICATIONS

• High school diploma or equivalent
• 2 years of prior experience in military, law enforcement, corrections, or private security
• Valid driver’s license
• State Unarmed Security Officer License. Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• Proficiency with Microsoft Office
• Ability to lead with professionalism, respect and integrity at all times
• Ability to teach and train others
• Excellent verbal and written communications skills
• Strong decision making and incident/event management skills
• As a condition of employment, must be able to successfully complete a criminal background investigation, drug screen, and a post-offer physical/fitness for duty evaluation

DESIRED QUALIFICATIONS

• Previous supervisory experience strongly preferred
• Knowledge of security services and developing Security Post Orders in the private sector
• Knowledge and ability to develop and maintain a Security Officer Training Program
• Advanced skills utilizing common office related computer programs plus ability to learn proprietary programs unique to client

ESSENTIAL FUNCTIONS:

• Maintain full working knowledge of DUS and site-specific policies, standard operating procedures (SOPs), approved facility security plan, and applicable laws.
• Coordinate and/or enforce a variety of security services and activities at the assigned job site.
• Prepare, update and/or oversee security procedures for security officers and tenants.
• Coordinate and/or conduct training for the security workforce using written procedures and safety rules in order to increase job knowledge and expertise.
• Inspect and evaluate security officers and daily activities at the job site in order to monitor and communicate individuals’ progress, quality of work and overall performance.
• Perform administrative duties in accordance with established standard policies and procedures.
• Ensure timely and accurate submissions of timekeeping/payroll reports
• Data tracking and entry in designated computer systems
• Maintain records, prepare forms, verify information, and resolve routine problems
• Compiling records, filing, tabulating, posting information and scheduling appointments
• Maintain regulatory compliance
• Assist the Security Captain with the interviewing, hiring and onboarding process.
• Act as shift supervisor as needed. Knowledgeable of all duties associated with this position.
• Utilize clear and appropriate communication skills while providing information to others, mediating disputes, investigating incidents, and performing other related tasks.
• Assist with the management of escalated security or emergency situations as requested.
• Ensure notification is made to law enforcement personnel and other emergency responders to permit a timely response to any emergency within the area of responsibility.
• Help maintain operations continuity and ensures security posts are covered at all times.
• Help with the administration of the key control system, where required by site. May cuts keys and prepare cores. May install cores on locks and doorknobs. Maintain the key control register.
• Responsible for the proper use of the master key assigned.
• Ability to handle stressful or crisis situations calmly and efficiently.
• Promote a respectful, professional and collaborative workplace at all times. 
• Safely operate a motor vehicle in a variety of settings and varying weather conditions.
• May be required to respond to urgent matters on weekends and evenings.
• May cover or serve as a back-up for the Security Captain position.
• Ability to work in a constant state of alertness in a safe manner.
• Perform job related duties as required.

CORE COMPETENCIES

• Commitment to Excellence: Identifies what needs to be completed and takes action to achieve a standard of excellence beyond job expectations
• Corporate Values: Understands, embraces, and integrates DUS corporate values into everyday duties and responsibilities
• Safety and Security: Promotes a safe work environment for co-workers and customers
• Customer Service: Identifies and responds to current and future client needs by providing excellent service to internal and external customers
• Teamwork: Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the organization
• Leadership: Maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards and goals

JOB SPECIFIC COMPETENCIES

• Adaptability: Adapts to changing conditions and work assignments, sets priorities and manages multiple assignments, and tasks
• Analytical Skills: Visualizes, articulates and solves a variety of problems and concepts and makes appropriate decisions based on available information
• Communication Skills: Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others
• Conflict Resolution: Prevents, manages, and/or resolves conflict
• Independence: Works with little or no supervision
• Problem Solving: Anticipates and identifies problems, distinguishes between symptoms and causes, and determines alternative solutions involving varied levels of complexity, ambiguity and risk

BENEFITS

Full-time regular employees have the opportunity to enroll in health insurance, life insurance, and 401k Retirement Plan. Full-time regular employees are provided access to our Employee Assistance Program.

WORKING ENVIRONMENT

The majority of work is performed in and around a corporate office building with a wide variety of people with differing functions, personalities and abilities.

PHYSICAL DEMANDS

The employee’s work requires routine walking, standing, sitting, bending, and carrying/lifting items weighing up to 50 pounds. Candidate will be required to successfully complete a post-offer pre-hire physical. 

EQUAL OPPORTUNITY EMPLOYER

Denali Universal Services is an Equal Opportunity Employer.

We are committed to the full inclusion of all individuals. We comply with federal and state disability laws and make reasonable accommodations for qualified applicants and employees with disabilities.