Area Manager (Taco Bell of Alaska)

Area Coach (Taco Bell of Alaska)

Denali Foods, Inc., operates as Taco Bell of Alaska in Anchorage, Wasilla, Palmer, Eagle River, Fairbanks, North Pole, and Kenai. We are looking to add new talent to our Area Coach team.

We are always eager to promote from within our company but also never hesitant to bring a new true performer on board.

North to the Future is our state's motto, and it can become yours. We believe in Start with us, Stay with us and invite you to explore a future as an Area Coach in the Land of the Midnight Sun.

Basic Purpose and Objectives of the Position

The Area Coach (AC) provides overall leadership and direct supervision of approximately 3-7 Taco Bell restaurants to ensure that each Restaurant General Manager (RGM) meets or exceeds the Annual Operating Plan established for their individual unit.

The position is intended to be almost exclusively as support for the RGMs. The AC accomplishes these objectives by actively engaging in the coaching and direction of RGMs, and Assistant RGMs (ARGMs) on a day-to-day basis. Focal points include establishing and reviewing unit-specific performance targets in guest service, margin improvement and employee satisfaction, maintaining company standards in food safety, product, and facility specifications, introducing and reinforcing new company products and initiatives, and selecting, training, developing, and motivating managerial employees. The AC may directly perform hands-on operational work as necessary to train new managerial employees, respond to immediate or severe customer service needs or otherwise role model appropriate skills and behaviors in the restaurant.

We're looking for someone with:

Experience - 3 years’ experience in management, preferably in Taco Bell, in QSR, higher education (AA/undergraduate degree) preferred or equivalent industry experience. Demonstrate a strong track record for developing managerial employees and proven ability to drive employee satisfaction, customer satisfaction, and financial success. Basic computer skills and working knowledge of MS Outlook, Word, Excel, and PowerPoint.

Excellence in Customer Service - Has strong internal and external customer service focus by exemplifying high standards of cleanliness, product quality, speed with service, improvement of the customer experience, and performance.

Team Leadership - Will provide leadership and support to our ARGMs and RGMs on a daily basis with coaching, motivating, establishing, and reviewing unit-specific performance targets in guest service, margin improvement, and employee satisfaction by maintaining company standards in food safety, product and facility specifications, introducing and reinforcing new company products and initiatives, and selecting, training, and developing managerial employees.

Business Savvy - Is able to identify problems, implement solutions to ensure management of restaurant flow and customer satisfaction. Focuses the team on critical business issues; plans, organizes and delegates work for peak efficiency. Accurately analyzes financial data; identifies trends and takes appropriate action; follows-up to ensure implementation and uses this knowledge to build sales and achieve margin targets.

Drive for Results - Takes responsibility to ensure business objectives are met, makes decisions after thorough evaluation, reacts to emergencies, and identifies a corrective course of action with considerable initiative.

Integrity - Values honesty and integrity. Admits own mistakes and vulnerabilities and takes actions to correct mistakes, and a willingness to have conversations and receive feedback.

Restaurant Operations - Understands the requirements and methods of food preparation, production, and delivery, including safety and equipment.

Responsibilities include:

Customer Satisfaction/Product Quality

· Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards

· Tracks, analyzes, and identifies root causes of customer complaints and leads management team to implement systematic solutions

· Periodically engages in restaurant audits in conjunction with RGMs to calibrate on performance standards and to provide an objective basis for performance feedback

· Ensures that food safety standards are met in each unit supervised through direct observation as well as follow-up on food safety audit results

· Reviews Voice of the Customer metric results with unit management teams and coaches’ teams to enhance guest satisfaction.

Financial

· Works with RGMs to develop unit-specific Annual Operating Plans

· Analyzes sales, labor, inventory and controllables on a continual basis and coaches RGMs to take specific corrective action to meet or achieve margins and sales growth targets; establishes specific unit-level action plans where necessary

· Trains and mentors’ subordinates on financial analysis and profitability tips

· Reviews and prioritizes store capital expenditure requests and establishes common vendor relationships where scale can be leveraged

· Resolves unit-level financial issues with Restaurant Support Center (RSC) departments including daily business reviews and accounting

Operations

· Ensures that facilities and equipment are maintained to Taco Bell standards; coordinates facility upgrades or equipment replacement

· Resolves systemic inventory problems or supply issues with suppliers

· Monitors restaurant Speed With Service (SWS) performance and provides coaching to unit management teams to meet performance targets

· Oversees development and revision of weekly management schedules

Human Resources

· Provides ongoing coaching, feedback, and development to all restaurant-level managers

· Develops and updates Training Plans; forecasts staffing requirements and builds teams

· Leads performance management process for all management and hourly employees, ensuring adequate levels of performance feedback, timely performance appraisals, meaningful training and development planning and due process in resolving workplace disputes

· Selects, orients, and onboards all restaurant-level management

· Provides hands-on training for management staff in advanced Learning Zone and One Source programs and new company initiatives, products or systems

· Monitors unit staffing plans and allocates crew across units to meet severe staffing shortfalls; coordinates crew sourcing activities for multiple units

· Has excellent verbal and written communication skills

· Maintains access and interactions with crew employees and Shift Leaders through periodic employee roundtables; investigates and resolves employee complaints received directly or through the Employee Hotline.

· Monitors the work environment in all units to ensure fair and equitable employee treatment as well as adherence to all company policies and procedures and federal and state workplace regulations

· Provides ongoing recognition of outstanding performance to motivate employees at all levels

· Develops at least one training restaurant in the designated area

WHY DENALI FOODS?

· Excellent Competitive Pay

· Comprehensive Medical and Dental Plans as well as options for supplemental insurance

· 401K with Employer Matching

· Life Insurance

· Paid Time Off

· Flexible Hours

· Be known for joining an innovative team

This position is a salary pay structure, pay depends on experience, and may be based out of either the Restaurant Support Center office in Anchorage or Fairbanks, Alaska or within various restaurant locations as needed. 

TO APPLY:

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