Customer Service Specialist (Bilingual Preferred)

at Dempsey Uniform and Linen Supply Jessup, PA Customer Service Specialist (Bilingual Preferred) JOB DESCRIPTION

We are now actively seeking a Customer Service Specialist for this location. The Customer Service Specialist provides a high level of service to both internal and external customers.

He or she sets up and manages customer accounts, receives and processes specific customer requests, processes invoices, reconciles accounts, and supports our Route Service team as needed.

CRITICAL SUCCESS FACTORS

RESPONSIBILITIES

• Sets up and manages customer accounts
• Receives and processes specific customer requests
• Processes invoices and reconciles accounts
• Supports the Route Service team as needed
• Maintains up-to-date knowledge of all products and services
• Performs other duties as assigned

QUALIFICATIONS

• Must be at least 18 years old
• High school diploma or GED required; some college or an Associate's degree preferred
• At least one year of business-to-business (B2B) customer service / account management experience in a fast paced environment
• Professional phone manner and exceptional communication skills
• Typing / data entry experience
• Excellent computer and Microsoft Office skills
• Bilingual, (English / Spanish)
• Basic accounting clerical / bookkeeping skills preferred
• Must have a highly reliable work performance record
• Must pass extensive pre-employment checks (including background check and drug test)

WAGE & BENEFITS

• Weekly Pay ?
• Paid time off and holidays
• Health, dental, and vision insurance
• 401k with generous company match
• Company paid life and disability insurances

ABOUT DEMPSEY UNIFORM

Since its founding in 1959, Dempsey Uniform & Linen Supply has become a leading uniform and linen supplier in the Mid-Atlantic by maintaining its family ownership and continuously investing in its people and plant to stay ahead of the competition.

At Dempsey Uniform & Linen Supply, you'll find uniforms, linens and floor mats that can be rented at a low weekly cost that includes weekly pick-up, cleaning and delivery.

Our offering includes uniform services, restaurant linen services, towel services, medical linen services and facility services.

Technology Leadership

Dempsey is an innovator in our industry because we have always invested in opportune technologies for our business. Dempseys state-of-the-art processing facility in Jessup, PA opened to both local and industry acclaim for it's technology.

Dempsey is committed to leveraging technologies that control our customers' costs and enhance their service experience.

Financial Strength

Dempsey has grown rapidly, yet responsibly, over the past five years. Through five strategic acquisitions, a well-developed management team, and excellent banking relationships, Dempsey has welcomed hundreds of new customers and enhanced existing customer relationships.

Environmental Leadership

Dempsey Uniform & Linen Supply is committed to a sustainable future through environmental stewardship and conservation of the earth's natural resources.

Dempsey has become a leader in both the textile rental industry and our local community in preserving our environment.

Continuity for Keeping Promises

The Dempsey Difference is about our commitment to keeping promises. A commitment that extends to every single one of our employees, many of whom have spent most of their careers with us.

As a result, the same people that make our promises will be there to fulfill them.

It all makes for a really promising future. We hope you'll consider joining the Dempsey Family and help us continue our legacy of keeping promises.

Location (City)

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Dempsey Uniform and Linen Supply are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity / Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary . Whatever your decision, it will not be considered in the hiring process or thereafter.

Any information that you do provide will be recorded and maintained in a confidential file.

Gender

Please identify your race

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.

As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.

Classification of protected categories is as follows :

A "disabled veteran" is one of the following : a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs;

or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.

S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status

Form CC-305

OMB Control Number 1250-0005

Expires 05 / 31 / 2023

Voluntary Self-Identification of Disability

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities.

We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities.

To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions.

Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past.

For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.

S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at .

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to :

• Autism
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV / AIDS
• Blind or low vision
• Cancer
• Cardiovascul
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