Position Summary:

The Collections Specialist at DemandScience ensures collection of payments from customers is done so in a timely and efficient manner. You will manage incoming billing inquiries and collectability concerns, generate weekly aging reports in a timely manner as well as other projects requested. This position is hybrid requiring some travel to our Danvers, Massachusettes, office.

Essential Job Functions "What You'll Do":

• Monitor accounts receivable and identify overdue accounts.
• Maintain records of customer engagement with delinquent customers as well as records of any payments collected from the customer.
• Respond to incoming billing inquiries and collectability concerns.
• Send invoices, past due statements and statements of accounts to clients on a timely basis.
• Collection of past due accounts to achieve or exceed cash collection targets on monthly (or quarterly) basis.
• Analysis and reporting of A/R Aging and collection activity schedule.
• Production of cash collection forecast reports and cash balance reporting.
• Preparation of credit memo, write-off and withholding tax requests.
• Assist in filling out vendor forms, W-9 and other statutory requirements from clients.
• Monitor collections and independently carry out assignments without direction, taking the initiative to solve problems.
• Submit regular reports on the status of unpaid accounts and any repayment progress.
• Support the Account Receivable department through investigating discrepancies to timely payment.
• Research payment discrepancies and deliver detailed results.
• Proactively work with fellow team members and client personnel to trouble shoot and overcome any invoice to timely payments.
• Meticulously execute complex client account reconciliation.

Essential Qualifications "What You'll Need":

• 5-7 years Accounts receivable collection experience.
• Performs other duties as required or requested.
• Complies with all policies, regulations, and standards.
• Demonstrates company values at all times.
• Knowledge of various collection techniques High
• Proficient in NetSuite
• Proficient in Microsoft Office Suite or related software as well as other accounting software programs.
• Excellent verbal and written communication skills
• Ability to work independently and in a fast-paced environment.
• Ability to anticipate needs and interact professionally with customers.
• Excellent organizational skills and attention to detail.
• Problem solving and critical-thinking skills.

THE GOOD STUFF!
We embrace diversity and inclusion and encourage our amazing team members at Demand Science to bring their authentic, fun selves to work every day. We offer a culture of innovation, mutual respect, support, and transparency. The competitive and comprehensive benefits our team members enjoy are designed to ensure you and your family members are healthy. Check this out!

• 401(k) Plan with Employer Match
• Top tier Medical, Dental and Vision plans
• Flexible Spending, Dependent Care, and Health Savings Accounts
• Short Term and Long-Term Disability
• Life Insurance and AD&D Insurance
• Health and Wellness Initiatives
• Workplace Flexibility
• Paid Time Off
• Peer-Appreciation Program
• Employee Referral Program
• A fast-paced, innovative culture with an open and collaborative environment, where you can make an impact.
• Join a great organization that cares about employees!

DemandScience is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

We are interested in retaining your data for a period of 12 months in connection with our consideration of your employment application and to consider you for additional suitable positions at DemandScience. Your personal information is processed in accordance with our privacy policy, available at https://demandscience.com/privacy-policy/. By applying for this position, you confirm that you have reviewed our privacy policy, including understanding that we may be collecting personal information about you from or through third-party service providers. If you have any questions regarding our processing of your personal information or if you would prefer that we not retain your personal information after our consideration of you for the particular position to which you are applying, please contact us at dataprivacy@demandscience.com.

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Find out more at https://demandscience.com/careers/#join-the-team