Overview

You're a friendly professional who is trustworthy, honest and on-time. You embrace our unique company culture and are ready to take the initiative because you’re organized, trainable and know what it takes to achieve exceptional results...

You've got a can-do attitude, reliable transportation and a working smartphone so you can go anywhere at any time to protect people, property & peace of mind. You are observant and keeping people safe is your thing...

You only accept the best performance from yourself and you know that being flexible is what success demands. You’re a self-starter that works well alone or as part of a team... You're passionate, motivated and above all, ready to push yourself to achieve more.

If you believe we just described you, then we invite you to apply!

A word of warning... Delta Protective Services isn’t for everyone and we’re OK with that. We are looking for security professionals that have a passion for protecting people, property and peace of mind. You’ll be expected to push yourself and live up to our core values of Excellence, Accountability and Commitment & Honesty every day. At Delta Protective Services We Create Safe Communities and this vision drives everything we do.

We are a serious company doing serious work and only want serious people to Join Our Team.

Job Skills / Requirements

Security Dispatcher Supervisor

Shift: Daytime Shift

***WORKING WEEKENDS IS REQUIRED***

Full-Time hours available.

You like people and appreciate a fast paced, challenging work environment. You are always polite, professional and courteous and have a guard card. This position is in an office environment where your main responsibilities are talking to people in person, on the phone and via email / text. You’ll sometimes be called upon to work overtime and weekends and you’re experienced for using a computer is at an intermediate level or higher. 

Objective: 

Dispatch Supervisor shall provide excellent customer service to clients and employees. You will provide in-house support to supervisors & managers and act as the receptionist and supervise over a deisapch team. You will also use a computer to monitor employee activity, use multi-line phone system, email, other common computer programs and stay in direct contact with managment team. 

Responsibilities: 

• Responsible for scheduling the dispatch team within the company guidelines.
• Supervise, direct, assign work, and evaluate the dispatch staff.
• Supervise dispatcher to meet company goals, ensure safe work practices, work quality, accuracy, and confidentiality.
• Resolve day-to-day issues and problems regarding dispatch staff and equipment.
• Make independent decisions and authorize actions in accordance with policies and procedures.
• Participate in the development, implementation, administration, evaluation, interpretation, and updating of dispatch policies and procedures.
• Work with employees to correct deficiencies; recommend discipline and termination procedures.
• Relaying and verifying to officers in the field scheduling information, post orders, company policy & procedures through monitoring activity and communications through phone, texts, email, and face to face interactions.
• Using telephone, text messaging, and various software to contact employees, management team and/or emergency personnel.
• General management of all software and systems for the continuous flow of the dispatch team.
• Logging and tracking required documentation in relation to all applicable job sites, patrol sites and office locations.
• Working with managers to resolve problems, requests for services and client needs.
• Ensure customer satisfaction through professional and on-time service.
• Maintain records of dispatched calls, patrol routes, update changes, as necessary to keep accurate information.
• Logging customer complaints to continuously find ways to improve customer service.
• Attend necessary meetings with team members.
• Welcome visitors, assist them in their needs and direct them to appropriate departments.

In addition to the above you must complete other job-related functions as they may arise from time to time.

Skills Required:

You must speak confidently and professionally in person, over the phone & in written communication like email & reports. Strong organizational skills and time management is required. You must be a self-starter and take projects from start to finish unsupervised. You must work well with others as part of a team. Experience using common computer programs and office equipment is required. Proficiency with mobile devices and apps are required.

Requirements:

Must be at least eighteen (18) years of age; be available to work any shift, holidays, and weekends; work scheduled and occasional overtime; be available for call back as required; attend classes, seminars, and workshops as required; and comply with company grooming standards.

Schedule:

Delta Protective Services is proud of our in-house 24/7/365 dispatch fusion center. You’ll work as an hourly employee in an office environment. Working weekends is required and may be directed to work additional hours at the direction of a supervisor or manager.

Your weekly schedule at minimum will be Tuesday - Saturday 8:30am to 5:30pm. (Occasional Shift Changes Based on Company Needs) 

Benefits:

• Health Care
• Paid Sick Time
• FREE BSIS Guard Card Training for employees - $473.00 value!
• Weekly Pay

Education Requirements (Any)High School Diploma or EquivalentCertification Requirements (All)California Guard CardPowers to Arrest & Weapons Of Mass Destruction CertificateAdditional Information / Benefits

No Guard Card? No problem! Get your Guard Card the FAST & EASY way here: https://getaguardcard.com/ 

Benefits:

• Health Care
• 401k Retirement
• Paid Sick Time
• FREE BSIS Guard Card Training for employees - $473.00 value!
• $1.00 per hour training reimbursement
• Weekly Pay

Benefits: Medical Insurance, Life Insurance, Paid Sick Days, Paid Holidays, 401K/403b Plan, Pension/Retirement, • FREE BSIS Guard Card Training for employees - $473.00 value! • .25¢ per hour uniform reimbursement • Weekly PayScreening Requirements: Drug Screen, Criminal Background Check, Employment Verification