Description

This is a great opportunity for a dynamic indivitual. This candidate should demonstrate excellent organizational & communication skills; a strong proficiency in multi-tasking with hospitality conference services experience is essential. The responsibilities of the Conference Services Manager and Convention Services include but are not limited to: 

 Administration

• Work closely with client after booking to develop good working relationship, including letter of introduction, meeting planner materials, prompt response to calls and requests.
• Responsible for Detailing and executing all parts of Banquet and Catering Events
• Maintain professionalism in problem situations.
• Maintain detailed records of discussions with guest, including room accommodations, all meeting setups, food and beverage, transportation, etc. with the support of the Sales & Catering Manager
• Upsell to improve revenue generation on property.
• Sell to specific market segments based on the direction of the Director of Sales & Marketing
• Be readily available during functions for consultation with client
• Ability to work with the operation team to execute group, meeting, and event business 
• Develop and execute strategic plans to maximize revenue while nurturing existing client relationships 
• Flexible schedule required to accommodate client needs.
• Preside at conference planning meetings where details related to group coordination will be discussed and reviewed by management with the support of the Sales & Catering Manager
• Participate in site reviews.
• Conduct exit interviews with clients to solidify repeat business and distribute results.
• Participate in the preparation of the annual hotel budget.
• Ability to develop and lead the team to achieve consistency throughout operations while meeting company and state safety regulations
• Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
• Ability to accurately use various office and accounting software.

Support

• Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Ability to assist with the design and preparation of statistical reports and presentations as needed.
• Ability to accurately report information. 
• Ability to assist with various office tasks as needed.
• Ability to scrupulously follow all StepStone and hotel policies and procedures.
• Attend required meetings.

Professionalism and Style Expectations. These are expected of every associate within StepStone Hospitality, Inc.

Personal Effectiveness

• Projects and assignments are completed thoroughly, professionally, and with care.
• Adjusts to high-pressure conditions and is open to change.
• Assumes responsibility for personal growth and development.
• Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates. 

Communication

• Understands and communicates the StepStone Mission and Core Values.
• Expresses ideas and conveys information clearly, effectively, and professionally.
• Actively listens to others.
• Conveys company information, decision, or problems to appropriate parties on a timely basis.
• Works to resolve disagreements and is respectful of peers and co-workers.

Requirements

• Knowledge of CI/TY and Marriott systems to include Lightspeed Preferred
• Proficient in Microsoft Word, Office, Internet Explorer/Google Chrome 
• Well organized and detail oriented • Ability to work independently 
• Display initiative, perseverance and analytical skills 
• Effective communication 
• Professional and ethical 
• Displays enthusiasm 
• Excellent customer service skills 
• Team player and ability to get along with others 
• Available to meet guests which may include weekends 
• Ability to read, write and speak English, with excellent grammar and communication skills (written and verbal 

These are required of every associate.

• Minimum lifting of 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, typing.
• Minimum pulling of 20 pounds.
• Other duties may be assigned.

Additional responsibilities specific to you are:

• Must have a comprehensive knowledge of all hotel departments and functions.
• Must have a comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.
• Must have exceptional mathematical and computer skills.
• High school education and relevant training and experience required. Additional education preferred.
• Ability to timely obtain any required licenses or certificates.
• CPR training required; first aid training preferred.
• Additional language ability preferred.
• Occasional travel required.