Delta Hotel Lake Buena Vista/Orlando is seeking an experienced PBX Operator/AYS Agent for the PM shift of 3pm to 11pm. The purpose of PBX/AYS Attendant is to handle all phone calls providing exceptional service according to AURO Hotels and Brand Standards. Must have open availability, including holidays, nights and weekends. Company benefits include health insurance, vision, dental, 401k, employee discounts, and much more. 

Essential Job Functions

• Ability to manage stressful situations, work long and varied hours as business conditions demand.
• Answer inquiries, offer suggestions, and provide description pertaining to the property.
• Verify arrival and departure times, service times, and arrange for other services requested by guests, if directed.
• Maintain a professional commitment to ethics, standards and hotel directives.
• Provides routes and time schedules. Must have fluent use of the Internet for obtaining information and have maps available.
• Provide positive service to all guests at the hotel including courtesy, sincerity and enthusiasm
• Carry out guest requests using proper detailed procedures.
•  Perform all duties in a safe manner and monitor those actions of others.
•  Attend meetings as scheduled.
• Organize oneself, one’s work and the efforts of others and be attentive to detail.
• Full-time hours available (at least 30 hours per week); flexible for morning or evening shifts, plus weekends and holidays.
• Must be available for the pm shift of 3:00 p.m. to 11:00 p.m. 

Experience/Education

High school diploma or general education degree or equivalent combination of education and experience preferred. Must speak, read, and understand English.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.