A health services network in New Jersey is currently seeking a personable and hardworking professional to join their growing team as their new Call Center Supervisor.

About the Opportunity:

• Schedule: Monday to Friday
• Hours: 8am to 6:30pm (5pm on Fridays)
• Setting; Hybrid; 2 days in office (Tues & Wed), remote Monday, Thursday, and Friday

Responsibilities:

The Call Center Supervisor will be responsible for:

• Hiring, coaching, and developing Customer Service Agents (CSAs)
• Ensuring compliance with call center objectives, performance standards, and policies
• Handling difficult calls and complaints, providing guidance to CSAs
• Identifying operational issues and suggesting solutions
• Monitoring and evaluating agent performance, providing coaching and corrective action
• Analyzing data to assist management in determining call center goals
• Performing other duties, as needed

Qualifications:

• 2 years of experience working in a Medical and/or Dental Call Center environment
• Associate's Degree
• Solid problem-solving skills
• Great interpersonal skills
• Excellent communication skills
• Strong attention to detail
• Highly organized

Desired Skills:

• Bachelor's Degree
• Experience with Claims Processing
• Knowledge of Dental Insurance industry