Digital Enterprise Solutions is seeking a General Manager to lead a team in charge of evolving state of the art value forecasting, offer management and next generation optimization through researching, developing, and integrating technical solutions that result in better customer offers and incremental revenue for Delta Air Lines.
The core objective is to identify, define and execute a strategy to solve commercially relevant problems and implement solutions by leveraging a variety of techniques ranging from process improvement, optimization, data clustering, and machine learning. The General Manager needs to understand the commercial and competitive environments to identify current needs and create opportunities to generate a future competitive advantage. In addition, the General Manager should keep up to date with offer evolution, industry practices, and optimization advancements. This position will use extensive data and analytical technics to both prioritize and justify development efforts for the budget and IT capital planning processes.
The General Manager should develop fluid communication with the core commercial teams and should be able to explain detailed technical solutions in terms that are understandable to a wider audience to achieve broader acceptance and adoption. The selected candidate will represent Digital in corporate cross-divisional projects to provide requirements and development input to meet the overall company needs. The General Manager leads a highly skilled team, tasked with the successful design, testing and implementation of systems enhancements in cooperation with commercial and IT organizations.
Responsibilities:

• Build a team with broad commercial and competitive industry understanding
• Identify commercial opportunities that can be addressed by developing data sources, methods, and models to optimize Delta revenue opportunities
• Continuously enhance the methods and models to fit into DL's business strategy as the marketplace evolves and new products are introduced
• Actively promote user acceptance of enhancements by maintaining relations with the core business teams
• Maintain knowledge of state of the art optimization techniques and champion system developments to further Delta's position as industry leader
• Coordinate with cross-commercial partners and senior management to ensure timely execution of sponsored projects
• Engage with 3rd-party vendors to identify and leverage appropriate technologies outside of the current DL ecosystem
• Promote the professional development of direct reports and individual team members

• 5 years of experience in commercial or technical roles that involve development and evaluation of optimization models, decision support systems, and/or process improvement.
• Excellent communication skills and ability to advocate for enterprise goals
• Demonstrated ability to handle multiple projects through design, development, implementation and training stages
• Must be performing satisfactorily in current role
• Develops both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and well-being.
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

• B.S. degree in a quantitative discipline with 3 years of managerial experience; M.S. or Ph.D. preferred.